Orthodontic Care Concierge & Coordinator

ProSmile Holdings, LLC; Lumberton Township (NJ); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PPE above industry standard

Competitive pay

PTO

Paid Holidays

401k

Opportunities for growth

Continuing education

Training support

Fun and collaborative environment

Descripción de la vacante

ProSmile Holdings, LLC in Lumberton, NJ is seeking an Orthodontic Treatment Coordinator to serve as the patient concierge, helping new and existing patients navigate appointments, finances, and treatment plans.

The ideal candidate communicates clearly, delivers compassionate care, and maintains a friendly, professional demeanor while managing a multi-line phone system and coordinating between patients and our dental team.

Formación

• Excellent written and oral communication skills.
• Professional and compassionate demeanor.
• Enthusiastic and outgoing personality.
• Willingness to go above and beyond to ensure patient satisfaction.
• Computer competent and ability to work a multi-line phone system.

Responsabilidades

• Internalize the role of patient concierge, build trust by demonstrating the attitude of care and service.
• Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit.
• Proactively receive patients on their first visit, assist with new patient paperwork and welcome packets, and ensure smooth patient flow throughout the visit.
• Present and explain all treatment plans involving out of pocket costs to patients.
• Continuously assist patients in offering (payment plans including) Care Credit payment options. Ensure effective communication when explaining financial options. Take ownership for all treatment, payment, and appointment related needs and inquiries from patients in person and over the phone.
• Check patients in and out, schedule and confirm patient appointments, and handle patient paperwork including patient charts, referrals, appointment cards, and welcome packets, etc.

Conocimientos

Communication skills

Professional demeanor

Outgoing personality

Customer service

Phone system

Herramientas

Multi-line phone system

Descripción del empleo

ProSmile Holdings, LLC in Lumberton, NJ is seeking an Orthodontic Treatment Coordinator to serve as the patient concierge, helping new and existing patients navigate appointments, finances, and treatment plans.

The ideal candidate communicates clearly, delivers compassionate care, and maintains a friendly, professional demeanor while managing a multi-line phone system and coordinating between patients and our dental team.