Front Desk Coordinator I

Smile Doctors; Denver (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short and long-term disability

401(k) plan

Paid time off in first year

Job summary

Lineberger Orthodontics is seeking a Front Desk Coordinator I to greet patients, verify insurance, manage scheduling, and process payments in a fast-paced orthodontic office. The role requires excellent communication, strong organization, and teamwork to ensure a smooth patient experience.

The successful candidate will handle administrative tasks, maintain accurate records, and support marketing initiatives while building positive relationships with patients and staff.

Qualifications

• Strong verbal and written communication skills.
• Excellent listening and information-retrieval ability.
• Bilingual skills are a plus but not required.

Responsibilities

• Greet and welcome patients and determine visit type.
• Handle front desk tasks and administrative duties.
• Verify insurance information and schedule appointments.
• Process payments and post to patient accounts.
• Maintain patient charts and information accuracy.
• Support internal marketing initiatives and team engagement.

Skills

Verbal communication

Written communication

Active listening

Education

High School Diploma or equivalent

Job description

Looking for a career that makes you smile? Lineberger Orthodontics is seeking a Front Desk Coordinator I to join our growing team.

How You’ll Make Us Better

Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).

Performs various administrative duties.

• Welcomes visitors to the practice and provides information about clinic features
• Answers, screens, and routes incoming calls and takes messages as needed
• Checks-in and collects general information from patients on their first visit
• Verifies insurance information
• Notifies clinicians of patient arrival and readiness
• Make appointments for returning patients as necessary
• Prints/reprints appointment reminders and school/work excuses
• May make changes to the patient schedule as necessary
• Coordinates payment arrangements or account resolution
• Receives, stores, and delivers shipments and mail
• Takes payments and posts to account
• Updates charts and patient information
• Drives internal marketing initiatives and fosters participation from everyone

Your Special Skills

We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:

• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Prerequisites For Success

• High School Diploma or equivalent required
• One (1) year of administrative experience preferred
• Bilingual a plus, but not required

The Perks

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Lineberger Orthodontics?

We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment. We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.