Front Desk Coordinator I

Smile Doctors; North Carolina; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Brace discounts

Job summary

Lineberger Orthodontics in North Carolina is seeking a Front Desk Coordinator I to join our growing team. You’ll greet patients, manage the front desk, verify insurance, schedule appointments, and handle daily administrative tasks.

We value clear communication, reliability, and a friendly, patient-focused approach. If you’re detail-oriented and motivated to support clinicians and staff, you’ll thrive in our collaborative, people-first culture.

Qualifications

• Must have strong verbal and written communication.
• Excellent interpersonal skills.
• Previous admin experience preferred.

Responsibilities

• Greet and assist patients, determine visit type and notify the team.
• Handle front desk duties and general administrative tasks.
• Answer, screen, and route incoming calls; take messages.
• Check-in patients and collect first-visit information.
• Verify insurance details and notify clinicians of arrivals.
• Schedule appointments for returning patients and print reminders.
• Process payments and post to patient accounts.
• Update charts and patient information; coordinate internal marketing.
• Receive, store, and deliver mail and shipments.

Skills

Communication skills

Active listening

Education

High School Diploma or equivalent

Job description

Looking for a career that makes you smile? Lineberger Orthodontics is seeking a Front Desk Coordinator I to join our growing team.

How you’ll make us better:

• Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties.
• Welcomes visitors to the practice and provides information about clinic features
• Answers, screens, and routes incoming calls and takes messages as needed
• Checks-in and collects general information from patients on their first visit
• Verifies insurance information
• Notifies clinicians of patient arrival and readiness
• Make appointments for returning patients as necessary
• Prints/reprints appointment reminders and school/work excuses
• May make changes to the patient schedule as necessary
• Coordinates payment arrangements or account resolution
• Receives, stores, and delivers shipments and mail
• Takes payments and posts to account
• Updates charts and patient information
• Drives internal marketing initiatives and fosters participation from everyone

Your special skills: We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:

• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Prerequisites for success:

• High School Diploma or equivalent required
• One (1) year of administrative experience preferred
• Bilingual a plus, but not required

The Perks:

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Lineberger Orthodontics? We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment. We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles. This is the perfect opportunity to grow with an expanding organization!

Smile Doctors is the largest ortho-focused dental support organization (OSO) in the U.S. As the fastest-growing network of leading orthodontists with more than 560 convenient locations in 36 states, Smile Doctors has a rich history of developing and growing affiliated practices by providing tools and technology that allow orthodontists to focus entirely on patient care. Smile Doctors is the largest network of Diamond Plus Invisalign® providers and its affiliated orthodontists are proud members of the American Association of Orthodontists, American Dental Association, and host for the Lecture Center for Orthodontic Excellence. Smile Doctors' mission is to create confident smiles that inspire the best in patients, each other, and the communities they serve.