Orthodontic Front Desk Coordinator – People-First Role

Smile Doctors; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Brace discounts

Job summary

Lineberger Orthodontics in Charlotte, NC is seeking a Front Desk Coordinator I. You will greet patients, verify insurance, and manage scheduling while coordinating with the clinical team to ensure smooth visits.

The role requires good communication skills, strong organization, and the ability to handle payments and office tasks. A high school diploma and a year of admin experience are preferred, with bilingual a plus.

Qualifications

• Greet customers and visitors with professional communication.
• Verify insurance information accurately.
• Coordinate scheduling and remind appointments.
• Process payments and update patient charts.

Responsibilities

• Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Make appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• May make changes to the patient schedule as necessary.
• Coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.

Skills

Verbal communication

Written communication

Active listening

Education

High School Diploma or equivalent

Job description

Lineberger Orthodontics in Charlotte, NC is seeking a Front Desk Coordinator I. You will greet patients, verify insurance, and manage scheduling while coordinating with the clinical team to ensure smooth visits.

The role requires good communication skills, strong organization, and the ability to handle payments and office tasks. A high school diploma and a year of admin experience are preferred, with bilingual a plus.