Orthodontic Coordinator

ProSmile Holdings, LLC; Lumberton Township (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PPE above industry standard

Competitive pay

PTO

Paid Holidays

401k

Opportunities for growth

Continuing education

Training support

Fun and collaborative environment

Job summary

ProSmile Holdings, LLC in Lumberton, NJ is seeking an Orthodontic Treatment Coordinator to serve as the patient concierge, helping new and existing patients navigate appointments, finances, and treatment plans.

The ideal candidate communicates clearly, delivers compassionate care, and maintains a friendly, professional demeanor while managing a multi-line phone system and coordinating between patients and our dental team.

Qualifications

• Excellent written and oral communication skills.
• Professional and compassionate demeanor.
• Enthusiastic and outgoing personality.
• Willingness to go above and beyond to ensure patient satisfaction.
• Computer competent and ability to work a multi-line phone system.

Responsibilities

• Internalize the role of patient concierge, build trust by demonstrating the attitude of care and service.
• Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit.
• Proactively receive patients on their first visit, assist with new patient paperwork and welcome packets, and ensure smooth patient flow throughout the visit.
• Present and explain all treatment plans involving out of pocket costs to patients.
• Continuously assist patients in offering (payment plans including) Care Credit payment options. Ensure effective communication when explaining financial options. Take ownership for all treatment, payment, and appointment related needs and inquiries from patients in person and over the phone.
• Check patients in and out, schedule and confirm patient appointments, and handle patient paperwork including patient charts, referrals, appointment cards, and welcome packets, etc.

Skills

Communication skills

Professional demeanor

Outgoing personality

Customer service

Phone system

Tools

Multi-line phone system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Orthodontic Coordinator

Lumberton, NJ, US

Specialty: Orthodontics

ABOUT US: We are a Dental Practice devoted to providing patients with the personal attention and gentle care that they deserve. We are committed to providing employees a collaborative work environment with ongoing mentorship and training opportunities for their personal and professional growth.

We are currently seeking a compassionate and dedicated candidate to fill our Orthodontic Treatment Coordinator position. The ideal Orthodontic Treatment Coordinator possesses the willingness to facilitate solutions to patient's dental health needs, demonstrates exceptional customer service skills, all while maintaining a professional and outgoing demeanor.

We would like to ensure that prospective candidates can rest assure that we are very committed to the health and safety of our staff and patients and that we are continuously improving our protocols during the COVID-19 pandemic. We offer above industry standard Personal Protective Equipment (PPE) to all our staff members, enforce social distancing policies within staff and patient areas, ensure frequent disinfection of office and surfaces, and monitor staff and patient temperatures before they enter the office. We are actively adjusting our protocols to exceed minimum requirements from the CDC to ensure a safe and healthy environment for everyone.

BENEFITS:

Our staff work diligently to deliver quality care to our patients. They are the key to fulfilling our mission! Perks of being part of a team who is keen to their individual growth, our staff members can enjoy our unique benefits package including:

• We provide above industry standards for Personal Protective Equipment (PPE)
• Competitive pay
• PTO
• Paid Holidays
• 401k
• Opportunities for growth
• Continuing education
• Training support
• Fun and collaborative environment

DUTIES & RESPONSIBILITIES:

• Internalize the role of patient concierge, build trust by demonstrating the attitude of care and service
• Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit
• Proactively receive patients on their first visit, assist with new patient paperwork and welcome packets, and ensure smooth patient flow throughout the visit
• Present and explain all treatment plans involving out of pocket costs to patients
• Continuously assist patients in offering (payment plans including) Care Credit payment options. Ensure effective communication when explaining financial options. Take ownership for all treatment, payment, and appointment related needs and inquiries from patients in person and over the phone
• Check patients in and out, schedule and confirm patient appointments, and handle patient paperwork including patient charts, referrals, appointment cards, and welcome packets, etc.

SKILLS & QUALIFICATIONS:

• Excellent written and oral communication skills
• Professional and compassionate demeanor
• Enthusiastic and outgoing personality
• Willingness to go above and beyond to ensure patient satisfaction
• Computer competent and ability to work a multi-line phone system