Orthodontic Treatment Concierge

Orthodontic Experts Management LLC; Sycamore (IL); In loco; USD 42.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Training

Travel Pay

Clinical Bonuses

Paid Time Off

Holiday Pay

Medical, Dental, Vision, and Life

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Health Savings Account

Dependent Care Account

401(k) and matching

Pet Insurance

Tuition Assistance Program

Transit Reimbursement - Commuter Album

Free and discounted Orthodontic Treats

Descrizione del lavoro

Orthodontic Experts Management LLC is seeking a Treatment Coordinator to support patients through their orthodontic journey. You will communicate treatment plans, help prioritize care, and manage scheduling and payment arrangements at our Sycamore, IL locations.

Responsibilities include financial consultations, education on benefits, outbound patient outreach, and maintaining accurate patient accounts. Strong Spanish bilingual skills and related experience are required.

Competenze

• High school diploma or GED required.
• 3 years of customer service experience required.
• 2 years of sales experience required.
• 1 year of Treatment Coordinating experience required.
• Knowledge of medical terms and practices required.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Access).
• Excellent problem solving and de-escalation skills required.
• Excellent written and verbal communication skills required.
• Bilingual: Fluent in Spanish.

Mansioni

• Consult with patients to understand their oral health history, concerns, and objectives.
• Explain the treatment plan, address patient concerns, and answer questions.
• Assist patients in prioritizing treatment and scheduling/payment plans.
• Conduct financial consultations with new and existing patients.
• Manage payment options and policies for patients.
• Educate patients on dental benefits and Ortho financing options.
• Coordinate with external financing companies for patients.
• Track patient accounts receivable and outstanding balances.
• Support the practice's collections protocol for balances.
• Introduce new patients to the practice and explain health history and doctor’s examination.
• Conduct treatment consultations for new and existing patients when new plans are presented.
• Update TC spreadsheet daily.
• Make outbound calls to patients (welcome, lost cases, denials, etc.).
• Greet and check patients in/out before/after treatment.
• Participate in marketing events.
• Handle cash and payments.
• Answer incoming calls for new patients, emergencies, scheduling, records requests, and follow-ups.
• Travel to sister clinics and perform all duties, including administrative tasks.
• Maintain a clean/sanitized clinic/office area.
• Other tasks as assigned.

Conoscenze

Customer service

Sales experience

Communication skills

Problem solving

De-escalation

Spanish (bilingual)

Formazione

High school diploma or GED

Strumenti

Microsoft Office

Descrizione del lavoro

Orthodontic Experts Management LLC is seeking a Treatment Coordinator to support patients through their orthodontic journey. You will communicate treatment plans, help prioritize care, and manage scheduling and payment arrangements at our Sycamore, IL locations.

Responsibilities include financial consultations, education on benefits, outbound patient outreach, and maintaining accurate patient accounts. Strong Spanish bilingual skills and related experience are required.