Dental Care Concierge & Treatment Coordinator

ProSmile Holdings, LLC; Doylestown (Bucks County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Personal Protective Equipment (PPE)

Competitive pay

PTO

Paid Holidays

401k

Opportunities for growth

Continuing education

Training support

Fun and collaborative environment

Job summary

ProSmile Holdings, LLC in Doylestown, PA is seeking a Dental Treatment Coordinator with a bubbly and warm personality who excels at phone conversations and patient service. You will greet new patients, explain treatment plans, coordinate scheduling, and help patients understand payment options.

Training is available, with opportunities to grow within the practice. The role emphasizes teamwork, compassion, and efficient patient flow, from first contact through checkout, while maintaining top

Qualifications

• Excellent written and oral communication skills.
• Professional and compassionate demeanor.
• Enthusiastic and outgoing personality.
• Willingness to go above and beyond to ensure patient satisfaction.
• Computer competent and ability to work a multi-line phone system.

Responsibilities

• Internalize the role of patient concierge, build trust by demonstrating the attitude of care and service.
• Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit.
• Proactively receive patients on their first visit, assist with new patient paperwork and welcome packets, and ensure smooth patient flow throughout the visit.
• Present and explain all treatment plans involving out of pocket costs to patients.
• Continuously assist patients in offering care credit payment options and explain financial options; take ownership for all treatment, payment, and appointment needs.
• Check patients in and out, schedule and confirm patient appointments, and handle patient paperwork including charts, referrals, and packets.

Skills

Excellent communication

Professional demeanor

Enthusiastic personality

Patient-focused

Multi-line phone system

Job description

ProSmile Holdings, LLC in Doylestown, PA is seeking a Dental Treatment Coordinator with a bubbly and warm personality who excels at phone conversations and patient service. You will greet new patients, explain treatment plans, coordinate scheduling, and help patients understand payment options.

Training is available, with opportunities to grow within the practice. The role emphasizes teamwork, compassion, and efficient patient flow, from first contact through checkout, while maintaining top