Ortho Surgical Scheduler & Patient Care Liaison

OrthoNY, LLP.; Loudonville (NY); On-site; USD 26,000 - 36,000; Full time

Job summary

The Surgical Scheduler role at OrthoNY, LLP. in Albany, NY, is a full-time clerical position supporting orthopedic surgeons.

You will coordinate surgeries, book pre- and post-operative appointments, and serve as the primary contact between patients and providers. Ideal candidates have a high school diploma (associate or bachelor’s preferred), at least 3 years in an office or medical setting, and proficiency with Microsoft Office.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• 3 years of office/medical office experience.
• Surgical scheduling experience and/or LPN license a plus.
• Proficiency with Microsoft Office; EMR experience a plus.
• Strong written and verbal communication; highly organized; detail-oriented.
• Valid driver's license and vehicle for travel as needed.

Responsibilities

• Schedule surgeries and book pre/post-op appointments, and arrange clearances.
• Follow up on past, present or future visits for patients and providers.
• Handle paperwork such as disability, workers' comp, PT referrals and prior authorizations.
• Receive/mail/fax/scan PT, surgical documents and referrals from referring physicians as needed.
• Manage appointment rescheduling and urgent requests from Call Center.
• Coordinate provider schedules and communicate with case managers.
• Obtain patient information including medical necessity, records, transport authorization, home care orders, referrals.
• Other duties as needed.

Skills

Microsoft Office

Interpersonal communication

Detail oriented

Organizational skills

Driver's license

Education

High school diploma

Associate degree

Bachelor's degree

Tools

EMR

Scheduling software

Job description

The Surgical Scheduler role at OrthoNY, LLP. in Albany, NY, is a full-time clerical position supporting orthopedic surgeons.

You will coordinate surgeries, book pre- and post-operative appointments, and serve as the primary contact between patients and providers. Ideal candidates have a high school diploma (associate or bachelor’s preferred), at least 3 years in an office or medical setting, and proficiency with Microsoft Office.