Ortho Patient Experience Specialist

Cleveland Clinic; Elkton (MD); On-site; USD 32,000 - 45,000; Full time

Job summary

Cleveland Clinic Union Hospital is hiring a Patient Service Specialist - Orthopaedics in Dover, Ohio. Join a team dedicated to exceptional patient care and use state-of-the-art technology to support patients and families throughout the care journey.

The role emphasizes registration, scheduling, insurance verification and patient education, with a focus on delivering a welcoming, efficient experience in a busy orthopedic setting.

Qualifications

• High School Diploma or GED with 2+ years in patient registration, scheduling, insurance processing or customer service.
• An Associate’s or Bachelor’s degree is also acceptable with related experience.
• Knowledge of medical terminology is preferred.

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival/departure desk activities and screening/interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

customer service

patient registration

appointment scheduling

insurance processing

medical terminology

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Job description

Cleveland Clinic Union Hospital is hiring a Patient Service Specialist - Orthopaedics in Dover, Ohio. Join a team dedicated to exceptional patient care and use state-of-the-art technology to support patients and families throughout the care journey.

The role emphasizes registration, scheduling, insurance verification and patient education, with a focus on delivering a welcoming, efficient experience in a busy orthopedic setting.