Patient Service Specialist - Orthopaedics

Cleveland Clinic; Dover (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Union Hospital in Dover, Ohio, invites you to join a compassionate team delivering exceptional patient care. This full-time role focuses on welcoming patients, registration, triage, insurance verification and coordinating appointments to support smooth visits.

You will work 7:30am–4:30pm or 8:00am–5:00pm, use MyChart and Appointment Pass, and help patients navigate care with a friendly, patient-first approach in a fast-paced environment.

Qualifications

• High School Diploma or GED with 2 years in patient registration or customer service.
• OR an Associate’s Degree with 1 year of experience.
• OR a Bachelor’s Degree.

Responsibilities

• Provide comprehensive, proactive, and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival/departure desk activities and interpreter services scheduling.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

Patient service

Registration

Scheduling

Insurance processing

Telephone triage

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Job description

Join Cleveland Clinic Union Hospital and experience world class healthcare at its best. Located in Dover, Ohio, the award-winning not-for-profit Union Hospital serves the communities of eastern Ohio. Here, you will be part of a talented, compassionate, and driven team of caregivers, work with state-of-the-art technology and provide stellar patient care.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The caregiver in this role will provide customer service to patients who are being admitted or have had a surgical procedure done.

A caregiver in this position works full-time, 7:30am—4:30pm or 8:00am—5:00pm.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).