Ortho Patient Care Concierge – Scheduling & Billing

Peak Physical Therapy; Hilton Head Island (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Holiday pay

Medical/dental/vision insurance

401k match

Competitive wages

Job summary

Beaufort Orthopaedic Sports & Spine/ Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is seeking a Physical Therapy Technician to join our Hilton Head clinic. You will greet patients, assist with insurance, referrals, and scheduling while providing exceptional service.

Ideal candidates bring strong communication, multitasking, and computer skills to support daily operations, patient billing, and coordination with clinicians. Experience in healthcare billing is a plus.

Qualifications

• Experience in a front-office or patient coordination role preferred.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Detail oriented and data entry accuracy.
• Strong computer skills and familiarity with EHR systems.
• Prior healthcare and billing experience strongly preferred.

Responsibilities

• Greet patients and navigate multiple computer programs and web-based portals.
• Answer incoming calls and schedule new and recurring appointments.
• Verify insurance coverage and obtain authorizations.
• Collect patient payments and balance end of day.
• Post daily charges into billing software and manage denials.
• Participate in training programs and staff meetings.

Skills

Customer service

Multitasking

Communication

Detail oriented

Teamwork

Computer skills

Tools

EHR system

Job description

Beaufort Orthopaedic Sports & Spine/ Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is seeking a Physical Therapy Technician to join our Hilton Head clinic. You will greet patients, assist with insurance, referrals, and scheduling while providing exceptional service.

Ideal candidates bring strong communication, multitasking, and computer skills to support daily operations, patient billing, and coordination with clinicians. Experience in healthcare billing is a plus.