Billing Services Coordinator

Peak Physical Therapy; Fayetteville (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Annual paid Charity Day

Medical, Dental, Vision, Life Insurance

3-week Paid Time Off plus paid holidays

401K + company match

Job summary

Peak Physical Therapy is seeking a Billing Services Coordinator in Fayetteville, NC. This role is key in supporting daily operations through excellent customer service, scheduling patient visits, and managing insurance claims.

Ideal candidates will possess strong communication skills and detail-oriented multitasking abilities, with a preference for experience in revenue cycles and medical billing software. The position includes comprehensive benefits, emphasizing a collaborative work environment.

Qualifications

• Excellent communication skills are necessary for interacting with leadership.
• Must be able to work independently with little supervision.
• 1+ years of experience in Revenue Cycle and Insurance processes is preferred.

Responsibilities

• Collect patient payments at the time of service.
• Schedule patient visits and manage clinic atmosphere.
• Engage in training and compliance processes.

Skills

Customer service skills

Multitasking

Organizational detail

Time management

Education

High School Diploma or equivalent

Tools

Electronic Health Record (EHR) systems

Medical billing software

Microsoft Office

Job description

Billing Services Coordinator – Fayetteville, NC

We are hiring a Billing Services Coordinator for Fayetteville Orthopaedics & Sports Medicine / Integrity Rehab Group, a brand partner of Upstream Rehabilitation, in Fayetteville, NC.

Role Overview

• A Billing Services Coordinator is an intermediate-level office role responsible for maintaining pleasant and consistent daily operations of the clinic.
• Excellent customer service skills.
• Rapid learning, multitasking in multiple computer programs each day.

A Day in the Life

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or by telephone from patients, physician offices as needed.
• Verifies insurance coverage for patients as needed.
• Collects patient payments as needed.
• Maintains an orderly and organized front office workspace.
• Other duties as assigned.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you.
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance.
• 3-week Paid Time Off plus paid holidays.
• 401K + company match.

Position Summary

The Billing Services Coordinator - I (BSC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The BSC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.

Responsibilities

• Core responsibilities
  • Collect all money due at the time of service
  • Convert referrals into evaluations
  • Schedule patient visits
  • Customer Service
• Create an inviting clinic atmosphere.
• Make all welcome calls
  • Monitor and influence arrival rate through creation of a great customer experience
• Practice Management
  • Manage schedule efficiently
  • Manage document routing
  • Manage personal overtime
  • Manage non-clinical documentation
  • Manage deposits
  • Manage caseload, D/C candidate, progress note, and insurance reporting
  • Monitor clinic inventory
• Training
  • Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.
  • Complete quarterly compliance training.

Qualifications

• High School Diploma or equivalent
• Communication skills – must be able to relate well to Business Office and Field leadership
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
• As a member of a team, must possess efficient time management and presentation skills

Experience: 1+ years with 3 preferable years of experience in Revenue Cycle, Medicare, and Commercial Insurance in a high‑production environment.

Claim Follow-Up: Researching, tracking, and resolving unpaid, denied, or pending claims with insurance companies.

Understanding of Medicare, Medicaid, and commercial insurance reimbursement processes.

Strong verbal and written communication for negotiating with insurance payers and patients.

Ability to use Electronic Health Record (EHR) systems, medical billing software, and Microsoft Office.

High attention to detail and ability to handle stressful situations.

This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.