Patient Care Coordinator

Integrity Rehab Group; Hilton Head Island (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Holiday pay

Medical/Dental/Vision insurance

Job summary

Beaufort Orthopaedic Sports & Spine/ Integrity Rehab Group in Hilton Head, SC, seeks a Patient Care Coordinator to greet patients and manage insurance, referrals, and scheduling while delivering exceptional customer service.

You will navigate multiple EHR and billing portals, verify coverage, collect payments, and help keep the front desk running smoothly in a fast-paced clinic environment.

Qualifications

• Excellent customer service skills and multitasking in a fast-paced environment.
• Attention to detail is crucial to ensure accuracy and efficiency.
• Able to work independently and as part of a team; adaptable.

Responsibilities

• Greet patients and assist with insurance, referrals, and scheduling questions.
• Handle multiple computer programs and web portals efficiently.
• Answer incoming calls and schedule new and recurring appointments.
• Verify insurance coverage and obtain authorizations; collect payments and balance end of day.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Education

null

Tools

EHR systems

Job description

Beaufort Orthopaedic Sports & Spine/ Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is looking for a Physical Therapy Technician to join our team in Hilton Head, SC!

What is a Patient Care Coordinator?

• A Patient Care Coordinator is the first person to greet our patients, assisting with insurance, patient referrals, and scheduling questions.
• Our Patient Care Coordinators have excellent customer service skills and are capable of multitasking in a fast-paced environment. Attention to detail is crucial in this role to ensure our clinics operate with accuracy and efficiency.
• Patient Care Coordinators build strong patient rapport and help in the patient recovery process. This is reported to be one of their greatest job highlights.

Company Benefits:

• PTO, holiday pay, medical/dental/vision insurance, and more
• Competitive wages

Essential qualities of a Patient Care Coordinator:

• Great attitude and a desire to help others
• Ability to work independently and as a team
• Superior customer service and communication skills
• Ability to multitask and remain detail oriented
• Adaptable

Job Duties Include:

• Working knowledge of our electronic health records system
• Navigating between multiple computer programs and web base portals
• Greeting patients in a friendly, supportive manner
• Answering incoming calls
• Scheduling new and reoccurring appointments
• Verifying insurance coverage and obtaining insurance authorizations
• Collecting patient payments and balancing end of day
• Post daily charges into billing software
• Manage insurance denials and accounts receivable
• Participating in training programs and staff meetings
• Prior healthcare and billing experience are strongly preferred.

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.