Front Desk & Patient Concierge — Physical Therapy

THERAPYSOUTH; Birmingham (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

TherapySouth seeks a friendly front desk receptionist to greet patients, answer phones, schedule new and returning visits, and scan documents into the patient’s electronic file. The role includes managing faxes, collecting OTC payments, and coordinating referrals to schedule within 24 hours.

Candidates must maintain HIPAA compliance, display basic computer skills, and follow all company policies and state and federal regulations. TherapySouth is an Equal Opportunity Employer.

Responsibilities

• Answer the phones appropriately.
• Greet patients as they come in the door.
• Schedule new and returning patients.
• Scan necessary documentation into patient’s electronic account.
• Manage faxes
• Collect OTC payments in accordance with Patient Payment Guidelines.
• Contact referrals the same day as received and attempt to schedule appointment within 24 hours
• HIPAA
• Demonstrate good basic computer skills.
• Comply with all company policies and procedures as well as State and Federal regulations.

Job description

TherapySouth seeks a friendly front desk receptionist to greet patients, answer phones, schedule new and returning visits, and scan documents into the patient’s electronic file. The role includes managing faxes, collecting OTC payments, and coordinating referrals to schedule within 24 hours.

Candidates must maintain HIPAA compliance, display basic computer skills, and follow all company policies and state and federal regulations. TherapySouth is an Equal Opportunity Employer.