Insurance and Account Receivable Coordinator

Health 360 Dental; Chevy Chase (MD); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Paid time off

Job summary

Health 360 Dental is seeking an experienced Dental Insurance & Accounts Receivable Coordinator who understands dental insurance, loves numbers, and communicates clearly with patients about payments and insurance responsibilities.

You will verify eligibility and coverage, submit and follow up on claims (including denials), post payments and EFTs, investigate discrepancies, maintain Eaglesoft data, and actively collect outstanding balances while supporting front desk tasks in a collaborative

Qualifications

• Strong knowledge of dental insurance, claims processing, EOBs and AR.
• Excellent math skills and ability to work quickly and accurately with numbers.
• Confident discussing financial matters and collecting outstanding balances.
• Ability to explain insurance and billing to patients clearly.
• Professional, assertive yet empathetic, with strong communication.
• Organizational skills, detail-oriented, and able to work independently.
• Willingness to assist front desk when needed.

Responsibilities

• Verify insurance eligibility, coverage, benefits, and patient responsibilities.
• Submit and follow up on insurance claims, including denials and outstanding claims.
• Review and post insurance payments, EOBs, EFTs, and contractual adjustments.
• Investigate insurance discrepancies and resolve unpaid or underpaid claims.
• Maintain accurate insurance information and fee schedules in Eaglesoft.
• Communicate with insurance companies to resolve claims efficiently.
• Monitor outstanding patient balances and accounts receivable aging reports.
• Proactively call patients with outstanding balances and request payment.
• Explain charges and insurance adjustments to patients clearly.
• Handle difficult financial conversations with professionalism and empathy.
• Resolve patient billing questions and disputes by researching histories.
• Follow up on unpaid balances and payment arrangements until resolved.
• Maintain records of collection calls and follow-up activities.

Skills

Dental insurance knowledge

Accounts receivable

Communication

Numerical proficiency

Interpersonal skills

Organization

Tools

Eaglesoft

Vyne

Job description

Benefits:

• 401(k) matching
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off

Dental Insurance & Accounts Receivable Coordinator

We are looking for an experienced, confident, and highly organized Dental Insurance & Accounts Receivable Coordinator who understands dental insurance, enjoys working with numbers, and knows how to communicate effectively with patients, who is comfortable discussing money, confidently requesting payment of outstanding balances, and explaining insurance-related financial responsibilities clearly and professionally.

What You'll Be Responsible For

Dental Insurance Management

• Verify dental insurance eligibility, coverage, benefits, limitations, and patient responsibilities.
• Submit and follow up on insurance claims, including denied, rejected, and outstanding claims.
• Review and accurately post insurance payments, EOBs, EFTs, and contractual adjustments.
• Investigate insurance discrepancies and resolve unpaid or underpaid claims.
• Maintain accurate insurance information and fee schedules in Eaglesoft.
• Communicate with insurance companies to resolve claims efficiently.

Accounts Receivable & Patient Collections

• Monitor outstanding patient balances and accounts receivable aging reports.
• Proactively call patients with outstanding balances and confidently request payment.
• Clearly explain why a patient owes money, including insurance adjustments, deductibles, coverage limitations, and unpaid portions of treatment.
• Handle difficult financial conversations with professionalism, empathy, confidence, and persistence.
• Resolve patient billing questions and disputes by researching account histories and insurance payments.
• Follow up on unpaid balances and payment commitments until accounts are resolved.
• Maintain accurate records of collection calls, payment arrangements, and follow-up activities.
• Identify discrepancies, prepare refund requests, and provide accounts receivable reports.

Front Desk Team Support

Although your primary responsibilities will involve insurance and accounts receivable, we operate as one team. You must be willing and able to assist with front desk responsibilities whenever the Patient Experience Coordinator or Treatment and Financial Coordinator is unavailable.

Who We're Looking For

We want more than someone who knows how to process insurance claims. We want someone who takes initiative, solves problems, and gets results.

Required Skills and Qualities

• Strong working knowledge of dental insurance, claims processing, EOBs, and accounts receivable.
• Excellent mathematical skills and the ability to work quickly and accurately with numbers.
• Confidence discussing financial matters and collecting outstanding patient balances.
• Ability to explain complicated insurance and billing situations in language patients can easily understand.
• A professional, assertive, yet empathetic personality.
• Excellent communication and interpersonal skills, including the ability to manage difficult conversations.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks, work independently, and follow through without constant supervision.
• Resourcefulness, common sense, and strong problem-solving abilities.
• A positive attitude, reliability, punctuality, and willingness to help teammates.

Experience

• Minimum 3 years of dental insurance and accounts receivable experience preferred.
• Experience with Eaglesoft strongly preferred.
• Experience with insurance verification platforms such as Vyne is a plus.
• Previous experience successfully collecting overdue patient balances is highly valued.

Join Our Team

At Health 360 Dental, we value character, accountability, initiative, teamwork, and a positive attitude.

If you are experienced in dental insurance, confident handling patient collections, and enjoy being part of a collaborative dental team, we would love to hear from you.

Health 360 Dental is an equal opportunity employer.