Ortho Clinic Front Desk & Scheduling Specialist

Northfield Hospital & Clinics; Northfield (MN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Free On-Site Parking

Employee Assistance Program

Pension Plan (PERA) with 7.5% employer

Tuition Reimbursement

Loan Forgiveness Eligibility – PSLF +M

Job summary

Northfield Hospital & Clinics is seeking a Patient Registration/Scheduling Clerk for the Orthopedic Clinic in Northfield, MN. The role supports first impressions, checks in patients, schedules appointments, verifies insurance, and handles chart preparation and mail distribution.

The position requires a high school diploma, strong communication skills, English proficiency, and experience with computer systems. Training in NVCI and workplace violence is required.

Qualifications

• Minimum Education: High School graduate or equivalent.
• Ability to communicate effectively, work collaboratively with others and work independently.
• Must be able to speak, read, and write English proficiently to ensure safe and effective communication in a healthcare environment.
• Non-Violent Crisis Intervention training (NVCI).
• Workplace Violence education in New Employee Orientation and annually thereafter.
• Demonstrated ability for problem solving, attention to detail, decision-making, continuous improvement
• Ability to learn and operate computer systems.

Responsibilities

• Greet and assist patients, employees, and other customers promptly and direct them appropriately.
• Check orthopedic patients in for appointments. Verify patient demographic information, insurance cards, and make changes accordingly.
• Schedule patient appointments and obtain and enter necessary information into the computer system, ensuring that all data is complete and accurate. Assess incoming calls as to emergency status and schedule accordingly.
• Reschedule patient appointments at the physician or patient request, demonstrating flexibility and diligence in rescheduling to accommodate special requests.
• Schedule incoming orthopedic referrals with an appropriate provider.
• Receive and distribute mail, Prepare and/or mail correspondence and other materials as requested.
• Handle all patient requests for release of information accurately and confidentially.
• Compose and distribute messages to providers and nursing staff in a timely manner. Provide detailed and accurate information.
• Prepare and prep charts for patient appointments, scan documents, prepare and distribute paperwork and/or medical records appropriately.
• Develop and maintain competency with clinical computer systems.
• Other duties as assigned.

Skills

Communication

English proficiency

Computer literacy

Problem solving

NVCI training

Workplace violence training

Education

High School diploma or equivalent

Tools

EMR systems

Job description

Northfield Hospital & Clinics is seeking a Patient Registration/Scheduling Clerk for the Orthopedic Clinic in Northfield, MN. The role supports first impressions, checks in patients, schedules appointments, verifies insurance, and handles chart preparation and mail distribution.

The position requires a high school diploma, strong communication skills, English proficiency, and experience with computer systems. Training in NVCI and workplace violence is required.