Patient Services Representative - Orthopedics

Northfield Hospital & Clinics; Northfield (MN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Free On-Site Parking

Employee Assistance Program

Pension Plan (PERA) with 7.5% employer

Tuition Reimbursement

Loan Forgiveness Eligibility – PSLF +M

Job summary

Northfield Hospital & Clinics is seeking a Patient Registration/Scheduling Clerk for the Orthopedic Clinic in Northfield, MN. The role supports first impressions, checks in patients, schedules appointments, verifies insurance, and handles chart preparation and mail distribution.

The position requires a high school diploma, strong communication skills, English proficiency, and experience with computer systems. Training in NVCI and workplace violence is required.

Qualifications

• Minimum Education: High School graduate or equivalent.
• Ability to communicate effectively, work collaboratively with others and work independently.
• Must be able to speak, read, and write English proficiently to ensure safe and effective communication in a healthcare environment.
• Non-Violent Crisis Intervention training (NVCI).
• Workplace Violence education in New Employee Orientation and annually thereafter.
• Demonstrated ability for problem solving, attention to detail, decision-making, continuous improvement
• Ability to learn and operate computer systems.

Responsibilities

• Greet and assist patients, employees, and other customers promptly and direct them appropriately.
• Check orthopedic patients in for appointments. Verify patient demographic information, insurance cards, and make changes accordingly.
• Schedule patient appointments and obtain and enter necessary information into the computer system, ensuring that all data is complete and accurate. Assess incoming calls as to emergency status and schedule accordingly.
• Reschedule patient appointments at the physician or patient request, demonstrating flexibility and diligence in rescheduling to accommodate special requests.
• Schedule incoming orthopedic referrals with an appropriate provider.
• Receive and distribute mail, Prepare and/or mail correspondence and other materials as requested.
• Handle all patient requests for release of information accurately and confidentially.
• Compose and distribute messages to providers and nursing staff in a timely manner. Provide detailed and accurate information.
• Prepare and prep charts for patient appointments, scan documents, prepare and distribute paperwork and/or medical records appropriately.
• Develop and maintain competency with clinical computer systems.
• Other duties as assigned.

Skills

Communication

English proficiency

Computer literacy

Problem solving

NVCI training

Workplace violence training

Education

High School diploma or equivalent

Tools

EMR systems

Job description

Orthopedic Clinic · Patient Registration/Scheduling

Northfield , MN

Full Time (.75-1.0) , Day , 80hrs/2wks

Posted 10/22/2026

Title

Summary

This position is responsible for creating an outstanding first, and final, impression of the clinic for our patients, visitors, customers, and staff. This position will perform various clerical duties to ensure accurate and timely patient care, which may include but are not limited to answering telephones, appointment scheduling, insurance verification, chart preparation, and mail/message distribution. Assure that the waiting area appears neat and orderly throughout the day.

Compensation

We are committed to providing wage ranges for all open positions. Please note that the specific compensation for this role will be determined based on experience, educationand internal equity considerations. The hourly wage range for this position is$18.74–$26.45.This range reflects the base payfor this position.

Key Accountabilities

Essential Functions

• Greet and assist patients, employees, and other customers promptly and direct them appropriately.


• Check orthopedic patients in for appointments. Verify patient demographic information, insurance cards, and make changes accordingly.


• Schedule patient appointments and obtain and enter necessary information into the computer system, ensuring that all data is complete and accurate. Assess incoming calls as to emergency status and schedule accordingly.


• Reschedule patient appointments at the physician or patient request, demonstrating flexibility and diligence in rescheduling to accommodate special requests.


• Schedule incoming orthopedic referrals with an appropriate provider.


• Receive and distribute mail, Prepare and/or mail correspondence and other materials as requested.


• Handle all patient requests for release of information accurately and confidentially.


• Compose and distribute messages to providers and nursing staff in a timely manner. Provide detailed and accurate information.


• Prepare and prep charts for patient appointments, scan documents, prepare and distribute paperwork and/or medical records appropriately.


• Develop and maintain competency with clinical computer systems.


• Other duties as assigned.

Required Qualifications

• Minimum Education: High School graduate or equivalent


• Ability to communicate effectively, work collaboratively with others and work independently.


• Must be able to speak, read, and write English proficiently to ensure safe and effective communication in a healthcare environment.


• Non-Violent Crisis Intervention training (NVCI).


• Workplace Violence education in New Employee Orientation and annually thereafter.


• Demonstrated ability for problem solving, attention to detail, decision-making, continuous improvement


• Ability to learn and operate computer systems.

Preferred Qualifications

Healthcare background, minimum of 1 year preferred.

Schedule

80 hours per two-week pay period (1.0 FTE)

Monday–Thursday 7:45 a.m.– 4:45 p.m., Friday7:45 a.m. – 1:15 p.m.

Eligible for Shift Differential Pay in addition to base wage

Paid Time Off accrued starting on first paycheck

Medical, Dental, and Vision (discount plan) coverage

Flexible Spending Accounts

Life, AD&D, and Disability Insurance

Pension Plan ( PERA ) with 7.5% employer match

Optional 457(b) Retirement Plans

Tuition Reimbursement

Loan Forgiveness Eligibility – PSLF +MN state programs for qualifying roles

Employer-Provided Certifications +Continuing Education

Additional perks: Free On-Site Parking, Qualified Bilingual Staff Program, Employee Assistance Program, and discounts on cafeteria, scrubs, and OTC pharmacy items

About Us

Northfield Hospital + Clinics is a trusted, independent healthcare system with more than 1,000employees. We’re recognized for our collaborative work environment and strong commitment to high-quality patient care and community impact.We’re proud to be named to Becker’s 2025 list of \"100 Great Community Hospitals.\" Our services span the full spectrum of hospital and clinical care, with our main hospital located in Northfield, MN, and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault, and Kenyon—along with Urgent Care locations in Northfield,Lakeville, and Farmington.We offer care across 48 specialties and serve patients at 22locations throughout the south metro and southern Minnesota.

Whether you're just starting your career or bringing years of experience, you'll find meaningful opportunities, supportive teams, and a chance to make a real difference here.

*This posting is not a complete list of duties or responsibilities. Job functions, schedules, and terms of employment may change in accordance with applicable laws, policies, and agreements.