Orlando Windows 10 Desktop Imaging – Tier 2 Support

360 IT Professionals; Orlando (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

360 IT Professionals in Orlando, FL is seeking a reliable desktop support specialist to join our Infrastructure Services Team on a Laptop Refresh initiative. You will resolve issues at a Tier 2 level and work closely with end users to restore productivity quickly.

The role emphasizes Windows 10 laptop provisioning workflows, installation and configuration of Windows applications, peripheral setup and troubleshooting, and delivering outstanding customer service in a fast-paced IT environment.

Qualifications

• Experience providing Tier 2 desktop support and customer service.
• Experience with Windows 10 laptop provisioning workflows and configuration of Windows applications and peripherals.

Responsibilities

• Provide dedicated Tier 2 desktop support for Laptop Refresh projects.
• Assist with provisioning, setup, configuration, and troubleshooting of Windows devices for end users.

Skills

Tier 2 support

Windows provisioning

Peripherals setup

Customer service

Tools

Windows 10

Laptop provisioning workflows

Application configuration

Job description

360 IT Professionals in Orlando, FL is seeking a reliable desktop support specialist to join our Infrastructure Services Team on a Laptop Refresh initiative. You will resolve issues at a Tier 2 level and work closely with end users to restore productivity quickly.

The role emphasizes Windows 10 laptop provisioning workflows, installation and configuration of Windows applications, peripheral setup and troubleshooting, and delivering outstanding customer service in a fast-paced IT environment.