Remote IT Systems Support Specialist

Connexion Systems & Engineering Inc.; Orlando (FL); A distancia; USD 56.000 - 105.000; Jornada completa

Descripción de la vacante

Connexion Systems & Engineering Inc. is seeking an experienced Systems Support Specialist on a contract basis in Orlando, FL.

You will provide tier-1 through tier-3 support for internal systems, troubleshoot hardware/software/network issues, and manage tickets from intake to resolution. Ideal candidates have strong IT support background, experience with Windows and macOS, AD/Azure, and networking, plus excellent communication.

Formación

• 3–5 years of technical support experience.
• Windows 10/11 and macOS proficiency.
• Networking knowledge including TCP/IP, DNS, DHCP, VPN.
• Hardware diagnostics and peripherals management.
• Strong written and verbal communication.

Responsabilidades

• Provide tier-1 through tier-3 technical support for internal systems, software applications, and hardware infrastructure.
• Diagnose, troubleshoot, and resolve hardware, software, network, and peripheral issues efficiently.
• Document, track, and monitor support tickets through resolution utilizing standard helpdesk management frameworks.
• Assist with user onboarding, account provisioning, permission management, and hardware configuration.
• Collaborate with engineering and network administration teams to elevate complex issues and implement permanent fixes.
• Ensure data security compliance and maintain high standards of operational integrity across enterprise systems.

Conocimientos

Helpdesk

Remote troubleshooting

Desktop support

Windows 10/11

macOS

AD / Azure AD

Networking

Hardware diagnostics

MDM

Communication

Descripción del empleo

Connexion Systems & Engineering Inc. is seeking an experienced Systems Support Specialist on a contract basis in Orlando, FL.

You will provide tier-1 through tier-3 support for internal systems, troubleshoot hardware/software/network issues, and manage tickets from intake to resolution. Ideal candidates have strong IT support background, experience with Windows and macOS, AD/Azure, and networking, plus excellent communication.