Orlando Strategic Account Manager - Landscaping

Botanical Designs, LLC.; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid holidays

PTO

Job summary

Botanical Designs LLC. is seeking an Account Manager in Orlando to manage client accounts, build strong relationships, and serve as the main contact for assigned clients.

You will drive satisfaction, retention, and opportunities for growth in a fast-paced landscape design environment. Responsibilities include nurturing client loyalty, upselling services, coordinating with internal teams, and delivering tailored proposals.

Qualifications

• Minimum of 3 years customer service experience.
• Minimum 5 years landscaping experience.
• Must have a valid Driver’s License and maintain a clean driving record.

Responsibilities

• Build and maintain positive relationships with account contacts ensuring long-term retention and loyalty.
• Identify growth opportunities through upselling or cross-selling additional services to existing accounts.
• Collaborate with internal teams to ensure that client expectations are met, and deliverables are aligned to address client goals.
• Collaborate with internal teams to design and execute unique solutions to resolve client issues through to completion and ensuring client satisfaction at every stage.
• Conduct well-prepared meetings with decision makers; get results by asking appropriate questions that qualify business and take advantage of opportunities to create value and assist clients in addressing issues they are facing.
• Conduct market research and stay informed of market dynamics, competitors and industry trends to identify opportunities and risks.
• Create proposals and presentations tailored to specific clients and specific opportunities.
• Update client relationship management software daily to document business development activity that meets or exceeds established metrics while also maintaining accurate probability for each opportunity in the pipeline.
• Actively participate in company meetings including regular pipeline reviews, sales team meetings and company training sessions.

Skills

Customer service

Landscaping

Driver's license

Education

Bachelor's degree in business administration or horticulture

4 years customer service experience in horticulture

Tools

Microsoft Office365

Online sales tracking tools

Job description

Botanical Designs LLC. is seeking an Account Manager in Orlando to manage client accounts, build strong relationships, and serve as the main contact for assigned clients.

You will drive satisfaction, retention, and opportunities for growth in a fast-paced landscape design environment. Responsibilities include nurturing client loyalty, upselling services, coordinating with internal teams, and delivering tailored proposals.