Senior Account Manager — Landscape Client Growth

Brightvie; Orlando (FL); Híbrido; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

BrightView Landscapes, LLC in Orlando is seeking a Senior Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients, building long-term relationships and guiding field operations to ensure quality and service excellence. You will identify opportunities to upsell ancillary services, develop estimates, and deliver timely bid proposals for enhancement projects.

Regular site visits and collaboration with the Operations Manager are essential to meet client

Formación

• Bachelors or Associates degree in a business-related field.
• Minimum 3 years of experience in customer service, management, and leadership.
• Strong written and verbal communication skills.

Responsabilidades

• Manage a portfolio of landscape maintenance clients and oversee field operations.
• Identify opportunities to upsell ancillary (enhancement) services to existing clients.
• Develop accurate estimates and takeoffs for new and existing clients as needed.
• Deliver timely bid proposals and designs for enhancement projects.
• Generate referrals from existing client base and communicate leads to Business Developer.
• Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact.
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met.
• Lead and facilitate the resolution of client concerns or issues (land and/or snow).
• Ensure timely account renewals within the assigned client portfolio.
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations.
• Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met.
• Support hiring, training, and coaching of field crews for the assigned portfolio.
• Promote and enforce safety policies and procedures.
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary services.
• Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings.
• Maintain proper account documentation and notes in the CRM system.
• Monitor and maintain satisfactory accounts receivable levels.
• Coordinate with the Branch Administrator to keep client records and contact information current.
• Perform additional duties as assigned by the Branch Manager

Conocimientos

Customer service

Leadership

Communication

Relationship building

Educación

Bachelors or ssociates degree

Descripción del empleo

BrightView Landscapes, LLC in Orlando is seeking a Senior Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients, building long-term relationships and guiding field operations to ensure quality and service excellence. You will identify opportunities to upsell ancillary services, develop estimates, and deliver timely bid proposals for enhancement projects.

Regular site visits and collaboration with the Operations Manager are essential to meet client