Orlando Hotel Concierge – Guest Experience & Tickets

Allguest; Orlando (FL); On-site; USD 19,286 - 34,440; Part time

Job summary

A hospitality company in Orlando is seeking a Hotel Concierge to enhance guest experiences through exceptional service and personalized assistance. Responsibilities include greeting guests, offering information about local attractions, assisting with reservations, and selling theme park tickets. Ideal candidates will have strong customer service skills, previous experience in hospitality, and effective communication skills. This role requires an outgoing personality to engage with guests proactively and ensure their comfort during their stay.

Qualifications

• Proven experience in a customer service role, preferably in the hospitality industry.
• Knowledge of multiple languages (Spanish and/or Portuguese) is a plus.
• Previous experience as a concierge or in guest services.

Responsibilities

• Greet guests and provide information about hotel services and local attractions.
• Assist guests with reservations and transportation arrangements.
• Assist with Vacation Planning and sell theme park tickets.
• Maintain knowledge of local events and dining options.
• Handle guest inquiries and complaints professionally.

Skills

Customer service

Strong communication

Interpersonal skills

Proficiency in Microsoft Office

Sales skills

Education

High school diploma or equivalent

Job description

A hospitality company in Orlando is seeking a Hotel Concierge to enhance guest experiences through exceptional service and personalized assistance. Responsibilities include greeting guests, offering information about local attractions, assisting with reservations, and selling theme park tickets. Ideal candidates will have strong customer service skills, previous experience in hospitality, and effective communication skills. This role requires an outgoing personality to engage with guests proactively and ensure their comfort during their stay.