Orlando Tier 2 Helpdesk Specialist

i-Tech Support; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K plan with employer match

Paid parental leave

Company issued laptop

Opportunities for professional development

Job summary

A technology support company based in Orlando is seeking a Helpdesk Technician Level 2 to provide advanced troubleshooting skills and resolve complex technical issues. The ideal candidate will have a Bachelor's degree in Computer Science, proven experience in technical support, and a strong customer service orientation. You will collaborate with IT teams, manage incidents, and contribute to the knowledge base. The role offers a supportive working environment and numerous benefits including health insurance, a 401K plan, and professional development opportunities.

Qualifications

• Bachelor's degree or equivalent experience in a related field required.
• Proven experience in a helpdesk or technical support role.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Resolve complex technical issues escalated from Tier 1 support.
• Take ownership of escalated incidents and manage them to resolution.
• Contribute to the creation of the knowledge base.

Skills

Troubleshooting skills

Analytical thinking

Excellent communication skills

Customer service orientation

Strong organizational skills

Knowledge of ITIL best practices

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Microsoft Intune

VMware

Hypervisor-based virtualization technology

Job description

A technology support company based in Orlando is seeking a Helpdesk Technician Level 2 to provide advanced troubleshooting skills and resolve complex technical issues. The ideal candidate will have a Bachelor's degree in Computer Science, proven experience in technical support, and a strong customer service orientation. You will collaborate with IT teams, manage incidents, and contribute to the knowledge base. The role offers a supportive working environment and numerous benefits including health insurance, a 401K plan, and professional development opportunities.