Customer Service Representative

Penn State University; University Park (TX); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

75% tuition discount

Robust retirement plans

Job summary

Penn State University is seeking a Customer Service Representative to support internal and external campus services, events, and programs. The role involves assisting visitors, processing registrations, issuing IDs, and guiding guests with campus logistics.

You will promote services, handle POS transactions, and maintain records in a fast-paced, in-person environment. The position emphasizes adherence to university policies, strong customer service, and potential supervision responsibilities;

Qualifications

• Provides internal and external customer support across university functions, events, and services.
• Ability to greet and assist diverse stakeholders in person, email, phone, or mail.
• Requires familiarity with university policies and procedures to troubleshoot issues and provide timely resolutions.

Responsibilities

• Greet faculty, staff, students, and visitors; serve as first point of contact in person, electronically, by telephone, or mail.
• Investigate and respond to issues using university policies; troubleshoot and provide guidance; escalate when needed.
• Process orders and registrations; create IDs and badges; communicate campus logistics information (on-site navigation, transportation, parking, access).
• Promote products, programs, and services; assess customer needs and preferences.
• Provide on-site and e-commerce ticketing and payments; issue receipts/refunds; manage invoices.
• Communicate product/service improvement recommendations to adapt to changing needs.
• Operate computers, POS, and other systems to speed purchases, record data, and retrieve information.
• Maintain manuals, knowledge base articles, and records.
• May process financial transactions and assist with inventories; may supervise staff including hiring and performance management.

Skills

Customer service

Education

General Equivalency Diploma (GED) or High School (HS)

Tools

POS systems

Job description

POSITION SPECIFICS

The Customer Service Representative provides internal and external customer support for University functions, events, and services including housing, dining, hospitality, transportation, facilities, athletics, agriculture, etc. Tasks require knowledge of University policies, procedures, practices, and protocols to troubleshoot issues, to provide timely resolutions and assistance, and to promote/market products, projects, programs, and services.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

Responsibilities

• Greet faculty, staff, students, and visitors, often serving as first point of contact; assist in person, electronically, by telephone, or mail
• Using knowledge of University policies, procedures, practices, and protocols, investigate and respond to issues of concern; isolate and troubleshoot problems; provide guidance and timely solutions; follow-up as necessary; elevate as required
• Facilitate a variety of customer experiences including, but not limited to processing orders and registrations; creating ID cards and specialty badges; communicating campus logistics information such as on‑site navigation and transportation service information, parking, and facility access/restrictions
• Promote and market products, projects, programs, and services; explore, determine, and strive to accommodate customer desires, needs, and requirements
• Provide on‑site and e‑commerce ticketing and product sales, verifying eligibility; process or collect cost/fees; prepare invoices and settle payments; issue receipts/refunds
• Communicate product and services improvement recommendations to accommodate changing business needs
• Operate computers, point-of-sale, and other systems/equipment to expedite purchase/services, research information, record data, etc.
• Maintain manuals, documents, knowledge base articles, and records
• May process a variety of financial transactions and assist with inventories
• May supervise staff, including hiring and performance management

This position requires in person, on site work.

Minimum Education, Work Experience & Required Certifications

General Equivalency Diploma (GED) or High School (HS) No prior relevant work experience required Required Certifications: None

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

Salary & Benefits

The salary range for this position, including all possible grades, is $33,504.00 - $48,552.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well‑being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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