Organizational Performance Specialist

Jobtailor; Farmington (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in Farmington, CT seeks a detail-oriented Coordinator to support clinical database management and training efforts. You will assist with accreditation, EHR maintenance, and intranet processes while coordinating with staff on system performance and helpdesk issues.

You will create training materials, deliver both in-person and virtual trainings, and help ensure data integrity and HIPAA compliance across multiple platforms. Strong communication and organizational skills are essential.

Qualifications

• Associate's Degree or equivalent work experience in a clinical setting using a database or scheduling software preferred.
• Ability to learn a clinical database and related workflows quickly.
• Experience with EHR/EMR systems and HIPAA/data protection compliance is preferred.

Responsibilities

• Support the Organizational Performance Manager with confidential administrative duties.
• Maintain training, accreditation, EHR implementation/maintenance, and intranet processes.
• Liaise between staff and office systems contributing to organizational performance.
• Monitor and respond to customer helpdesk requests.
• Create training materials and video support for customers.
• Deliver in-person and virtual system-use trainings.
• Test system updates and upgrades and assist with implementation.
• Draft documents using Microsoft 365 and other tools.

Skills

Clinical Database

Quality Control

MS 365 Proficiency

EHR/EMR Experience

Training Materials

Education

Associate's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft Publisher

SharePoint

Teams

Helpdesk Platforms

Reporting Platforms

Job description

• Support the Organizational Performance Manager with complex and confidential administrative duties
• Maintain the agency’s training, accreditation, electronic health record implementation/maintenance, and intranet processes
• Liaise between staff and office systems that contribute to and evaluate organizational performance
• Monitor and respond to customer helpdesk requests
• Conduct quality control checks and review clinical data for accuracy
• Run and distribute agency reports
• Collaborate with providers on system performance and communicate system issues and bugs
• Maintain database integrity and security
• Create training materials and video support for customers
• Deliver in-person and virtual system-use trainings
• Monitor staff scheduling, service utilization, and program productivity to maximize service delivery, reimbursement opportunities, and operational efficiency
• Test system updates and upgrades
• Assist with associated systems evaluation, planning, and implementation
• Draft documents and correspondence using Microsoft 365 and other tools
• Assist with projects, meetings, workshops, and programs
• Support CARF and other accreditation processes
• Assist with data standards, including Data Protection Act and HIPAA adherence
• Perform other duties as assigned

Requirements

• Able to quickly learn a clinical database and all associated workflows
• Quickly and effectively monitor and respond to customer helpdesk requests
• Independently conduct quality control checks and review clinical data for accuracy
• Collaborate with providers regarding system performance and communicate system issues/bugs
• Communicate regularly with supervisor to ensure database integrity and security
• Create step-by-step training material and video support
• Deliver in-person and virtual trainings one-on-one and in group settings
• Monitor staff scheduling, service utilization, and program productivity
• Record, track, document, and test system updates and upgrades
• Assist with evaluation, planning, and implementation of associated systems
• Proficiency with Microsoft 365, including Word, Excel, PowerPoint, Outlook, and Publisher
• Familiarity with or ability to quickly learn SharePoint, Teams, Helpdesk, and reporting platforms
• High level of attention to detail
• Effective verbal and written communication skills
• Associate’s Degree and/or equivalent work experience in a clinical position using a database or scheduling software preferred
• Professional experience within an EHR/EMR system preferred
• Valid driver's license, auto registration, and insurance

Core Competencies

Demonstrates proficiency in managing clinical databases and ensuring data integrity while supporting training and accreditation processes. Capable of delivering effective training and maintaining operational efficiency through collaboration and communication.

Highest-signal resume keywords

• Clinical Database Management
• Quality Control Checks
• Microsoft 365 Proficiency
• EHR/EMR System Experience
• Training Material Creation

Hard Skills

• Database Integrity
• Data Accuracy Review
• System Performance Monitoring
• Helpdesk Support
• Service Utilization Monitoring
• System Update Testing
• Accreditation Support
• Data Protection Act Compliance
• HIPAA Adherence
• Training Delivery

Soft Skills

• Effective Communication
• Attention to Detail

Certifications & Qualifications

• Associate's Degree

Industry Keywords

• Clinical Position
• Accreditation Processes
• Operational Efficiency
• Customer Helpdesk
• Program Productivity

Tools & Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Microsoft Publisher
• SharePoint
• Teams
• Helpdesk Platforms
• Reporting Platforms