Organizational Change Management (OCM) Training Specialist

Akima; Alexandria (VA); Hybrid; USD 140,000 - 160,000; Full time

Job summary

Suvi, an Akima company, seeks an Organizational Change Management Training Specialist to lead change management, communications, and training across ServiceNow initiatives. The role involves stakeholder engagement, impact assessments, and developing user-focused materials to ensure successful adoption within the OIG enterprise.

The ideal candidate will hold an Active Secret clearance, IAT Level II certification, and 6+ years in related roles, with experience in IT modernization and enterprise

Qualifications

• 6+ years in organizational change management, training, communications, or user adoption roles.
• Active Secret clearance.
• IAT Level II certification or equivalent.
• Experience with IT modernization or enterprise platform implementations.
• Strong written and verbal communication skills.

Responsibilities

• Lead organizational change management efforts for ServiceNow enhancements and deployments.
• Identify and engage stakeholders across mission areas.
• Assess impacts and readiness for changes.
• Develop change management and communication plans.
• Create instructor-led and self-service training materials.
• Prepare user guides and knowledge articles.
• Capture adoption metrics and drive iterative improvements.
• Coordinate with architects, developers, testers, and stakeholders.

Skills

Change management

Training development

Communication

Stakeholder engagement

User adoption metrics

ServiceNow familiarity

Education

Bachelor's degree

Tools

ServiceNow

Job description

The Office of Inspector General (OIG), Office of the Chief Information Officer (OCIO), provides comprehensive Information Technology (IT) services supporting approximately 2,000 end users across more than 60 global locations. OCIO ensures the delivery, sustainment, and evolution of IT capabilities essential to the OIG mission, including database administration, storage management, application services, mobile device management, IT asset management, network transport, domain services, and service desk operations.

The Organizational Change Management Training Specialist will lead organizational change management, communications, training, readiness, and adoption activities across all ServiceNow platform maturation and solution implementation efforts. This role is responsible for assessing impacts, engaging stakeholders, preparing users, developing training content, and driving successful adoption of new capabilities within the OIG enterprise.

Responsibilities

• Lead organizational change management efforts supporting ServiceNow platform enhancements, new capabilities, and solution deployments.
• Conduct stakeholder identification, mapping, and engagement activities to ensure alignment and awareness across mission areas.
• Assess organizational, process, role, and user impacts associated with ServiceNow changes and new solutions.
• Develop and execute Organizational Change Management . strategies and communications plans tailored to user groups and mission needs.
• Conduct readiness assessments and track preparedness across stakeholder communities.
• Define and document future‑state processes and workflows.
• Develop instructor‑led training, self‑service training content, and user‑focused instructional materials.
• Prepare job aids, user guides, knowledge articles, and internal communications supporting successful adoption.
• Gather user feedback, adoption metrics, and usability insights to drive iterative improvements.
• Identify training gaps, adoption challenges, and change barriers; recommend targeted solutions.
• Provide ongoing knowledge‑transfer activities to Government personnel to ensure long‑term sustainment.
• Coordinate closely with functional teams, architects, developers, testers, and Government stakeholders.

Qualifications

• Active Secret clearance.
• IAT Level II certification (e.g., Security+ CE or equivalent).
• Bachelor’s degree in communications, organizational development, education, business, or related field.
• 6+ years of experience in organizational change management, training development, communications, or user adoption roles.
• Experience supporting IT modernization, digital transformation, or enterprise platform implementations.
• Strong understanding of change management frameworks, communication planning, training methodologies, and user‑adoption metrics.
• Excellent written and verbal communication skills, with the ability to create clear and effective instructional material.
• Demonstrated ability to engage diverse stakeholder groups and manage change within complex organizations.

Preferred Qualifications

• Experience with Organizational Change Management and training for ServiceNow implementations.
• Prosci, ACMP, ATD, or similar OCM/learning certifications.
• Experience supporting federal government IT programs.
• Familiarity with ServiceNow ITSM, ITOM, CMDB, workflows, and user experience considerations.

Work Schedule:

This opportunity may offer hybrid and/or remote flexibility, providing options to work onsite, remotely, or a combination of both based on business and team requirements.

This position is contingent upon contract award and funding. Applicants selected may be offered but cannot begin work until funding has been confirmed.

Job ID

2026-26006

Work Type

Hybrid

Pay Range

$140,000 - $160,000

Benefits

• Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Company Description

Work Where it Matters

Suvi, an Akima company, is not just another federal mission services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Suvi, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders

Suvi provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers

Suvi delivers subject matter experts, an agile management approach, and innovative technologies that accomplish customers’ missions safely, securely, and efficiently.

As a Suvi employee

You will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.