Organizational Change Leader—Systems Implementation

Waystone Health & Human Services; Lawrence (MA); On-site; USD 68,000 - 97,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Comprehensive Wellness program

Flexible Spending Accounts

Retirement Savings Plan (401k/Roth)

2 weeks' vacation

12 Holidays

3 Personal Days

9 Sick days

DEIB Committee with monthly speaker系列

Ongoing professional development

Employee referral bonuses

Employee of the month bonus

Tuition reimbursement

Job summary

Waystone Health & Human Services in Lawrence, MA is seeking an Organizational Change & Implementation Specialist to drive adoption of new systems, processes, and initiatives across the organization. You will coordinate training, develop resources, maintain SOPs, and partner with leadership to ensure effective communication and sustainable change in support of the organization's digital transformation.

This full-time role offers a 40-hour week, competitive salary, and benefits, with opportunities

Qualifications

• Bachelor's degree in a related field.
• Bilingual English and Spanish preferred.
• 3–5 years of related experience in change management, training, or implementations.
• Experience in healthcare or nonprofit settings preferred.
• Experience creating SOPs, policies, and training materials.
• Strong written and verbal communication.

Responsibilities

• Support the implementation and adoption of new systems, technologies, and workflows.
• Coordinate testing, training, implementation activities, and issue resolution.
• Partner with departments, vendors, and leadership to support successful project outcomes.
• Create and maintain SOPs, workflows, policies, and operational documentation.
• Identify opportunities to improve efficiency, quality, and service delivery.

Skills

Change management

Training

Project coordination

Communication

Organizational skills

Education

Bachelor's degree in a related field

Job description

Waystone Health & Human Services in Lawrence, MA is seeking an Organizational Change & Implementation Specialist to drive adoption of new systems, processes, and initiatives across the organization. You will coordinate training, develop resources, maintain SOPs, and partner with leadership to ensure effective communication and sustainable change in support of the organization's digital transformation.

This full-time role offers a 40-hour week, competitive salary, and benefits, with opportunities