IT Operations Manager — Vendor & Projects Leader

Waystone Health & Human Services; Lawrence (MA); On-site; USD 94,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Job summary

Waystone Health & Human Services is seeking an IT Operations Manager in Lawrence, MA to oversee technology operations, vendor relationships, and system implementations that improve organizational effectiveness.

The role partners with staff, leadership, and technology providers to ensure reliable IT services, strong user support, and successful technology solutions across the organization. This exempt, full-time position offers competitive pay and benefits.

Qualifications

• Associate's degree in information technology, Computer Information Systems, Business Administration, Project Management, or a related field.
• 3-5 years of experience in information technology, business systems, project coordination, or technology operations.
• Experience managing an MSP or third-party technology vendors.
• Experience managing technology projects, system implementations, or business process improvements.
• Experience developing end-user training, documentation, procedures, or SOPs.

Responsibilities

• Serve as the primary liaison with technology vendors and the MSP.
• Oversee vendor performance, software licensing, technology assets, and contract renewals.
• Coordinate technology projects and system implementations from planning through deployment.
• Partner with departments to identify and implement technology solutions that improve efficiency.
• Maintain IT policies, procedures, and documentation; support cybersecurity and asset management.

Skills

Vendor management

MSP coordination

User support

Education

Associate's degree in information technology or related field

Bachelor's degree preferred

Tools

Active Directory

Intune

Entra ID

Job description

Waystone Health & Human Services is seeking an IT Operations Manager in Lawrence, MA to oversee technology operations, vendor relationships, and system implementations that improve organizational effectiveness.

The role partners with staff, leadership, and technology providers to ensure reliable IT services, strong user support, and successful technology solutions across the organization. This exempt, full-time position offers competitive pay and benefits.