IT Operations Manager - Vendor Leadership & Tech Projects

Waystone Hhs; Lawrence (MA); On-site; USD 94,000 - 120,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Tuition reimbursement

401k with employer match

Paid time off

Professional development

Employee referral bonuses

Job summary

Waystone Health & Human Services in Lawrence, MA is seeking an IT Operations Manager to oversee technology operations, vendor relationships, and system implementations that improve organizational effectiveness.

You will manage MSPs, coordinate projects from planning through deployment, ensure IT governance and cybersecurity, and provide end-user training and day-to-day support. This exempt, 40-hour role offers competitive compensation and benefits beginning on hire.

Qualifications

• Associate's degree in information technology, Computer Information Systems, Business Administration, Project Management, or a related field.
• 3-5 years of experience in information technology, business systems, project coordination, or technology operations.
• Experience managing a Managed Service Provider (MSP) or third-party technology vendors preferred.
• Experience managing technology projects, system implementations, or business process improvements.
• Experience developing end-user training, documentation, procedures, or standard operating procedures is preferred.
• Familiarity with ticketing systems, remote support tools, Active Directory, Intune, or Entra ID is preferred.
• Experience in healthcare, human services, or a nonprofit organization is a plus.

Responsibilities

• Oversee IT Operations & Vendor Management as the primary liaison with technology vendors and the MSP.
• Coordinate technology projects and system implementations from planning through deployment.
• Maintain IT policies, procedures, and documentation; support cybersecurity and asset management initiatives.
• Oversee day-to-day technology support, user account management, onboarding/offboarding, and device administration.
• Communicate project updates and technical information to stakeholders; recommend process improvements.

Skills

Vendor management

MSP management

IT operations

Project coordination

End-user training

Education

Associate's degree in IT

Bachelor's degree preferred

Tools

Active Directory

Intune

Entra ID

Job description

Waystone Health & Human Services in Lawrence, MA is seeking an IT Operations Manager to oversee technology operations, vendor relationships, and system implementations that improve organizational effectiveness.

You will manage MSPs, coordinate projects from planning through deployment, ensure IT governance and cybersecurity, and provide end-user training and day-to-day support. This exempt, 40-hour role offers competitive compensation and benefits beginning on hire.