Order-to-Cash & Customer Support Specialist

Sirmax North America, Inc.

Anderson (IN)

On-site

USD 52,000 - 78,000

Full time

9 hours ago

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Benefits offered by this job

Training and development opportunities

Collaborative work environment

International group

Job summary

Sirmax North America, Inc. seeks a Customer Support Specialist to manage customer orders from receipt to fulfillment, coordinating with sales, logistics, and finance to ensure accuracy and timeliness.

You will analyze demand, forecasts, and master data, supporting order-to-cash activities and KPI reporting. The ideal candidate has a college or technical degree, 2–3 years in customer service or order management, proficiency in MS Office, and SAP experience, with strong communication and

Qualifications

College or technical degree required or equivalent gained from 3+ years of experience.
2–3 years of experience in Customer Service, Order Management, or Order-to-Cash processes preferred.
Proficiency in MS Office; SAP experience preferred.

Responsibilities

Open and maintain customer accounts and record information.
Coordinate deliveries with logistics and production for delivery dates.
Support Order-to-Cash activities, including invoicing follow-up and payment status monitoring.
Update price lists and maintain customer master data.
Communicate with customers and resolve inquiries and issues.