Order-to-Cash Experience Lead

Advansix; Chester (VA); On-site; USD 67,337,000 - 89,621,000; Full time

Benefits offered by this job

Total Rewards program

401K with company matching

Tuition reimbursement

Stock purchase program

Job summary

AdvanSix is seeking a Customer Experience Specialist to manage order-to-cash processes and collaborate with supply chain and sales teams to ensure exceptional service and timely delivery.

The role requires strong Microsoft Excel skills, ERP/CRM experience, and 3+ years in customer service or logistics. On-site position with comprehensive benefits and opportunities for professional growth.

Qualifications

• ,Must have experience using Microsoft Office Suite, specifically Excel
• SAP/ERP, CRM software, EDI, Microsoft Dynamics experience strongly preferred
• 3+ Years Customer Service, customer logistics or related experience
• Account management experience preferred

Responsibilities

• Manage the order to cash process and engage with supply chain and commercial team members to deliver an exceptional customer experience.
• Receive, process and expedite customer orders: order entry, price administration, scheduling of deliveries, customer service and sales support activities.
• Assist Account Managers with customer updates, debits, credits, sample requests and new account set‑up.
• Process and distribute daily reports essential to on time delivery and invoicing.
• Cross train with co‑workers across the Customer Experience Team to provide backup support.

Skills

Microsoft Excel

Customer service

Account management

Tools

SAP/ERP

CRM software

EDI

Microsoft Dynamics

Job description

AdvanSix is seeking a Customer Experience Specialist to manage order-to-cash processes and collaborate with supply chain and sales teams to ensure exceptional service and timely delivery.

The role requires strong Microsoft Excel skills, ERP/CRM experience, and 3+ years in customer service or logistics. On-site position with comprehensive benefits and opportunities for professional growth.