Order-to-Cash Customer Experience Manager

Textron GSE; Augusta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Textron Specialized Vehicles Inc. in Augusta, GA is seeking a Customer Experience Manager to own the order-to-cash lifecycle for Golf and PTV products. You will interact with territory accounts, coordinate with production, shipping, and finance teams, and ensure timely order status updates.

The role requires a Bachelor's degree and 2+ years of experience, with proficiency in Excel, SAP, and Salesforce. This is a full-time, on-site position based in Augusta, offering strong customer-care

Qualifications

• Bachelor's degree in Business Administration, Sales, or related field required.
• 2+ years of experience required.
• Proficiency with Excel, SAP, Salesforce and Microsoft Office preferred.
• Customer facing experience preferred.

Responsibilities

• Execute the full product order lifecycle including order placement, production, shipment, delivery, and cash collection of Golf and PTV products.
• Serve as the voice of the customer while making decisions related to prioritization and organization of the order-to-cash process.
• Act as single point of contact and direct support for assigned territory accounts.
• Communicate with cross-functional teams to influence business decisions that impact customer demands and the order-to-cash process.
• Provide accurate and timely information to applicable parties regarding order status.
• Manage, maintain, and organize 100+ orders per month in various stages of the order-to-cash process.
• Maximize customer satisfaction through routine communication and exceptional service.

Skills

Bachelor's degree

2+ years experience

Excel

Microsoft Office

SAP

Salesforce

Customer facing

Education

Bachelor's degree in Business Administration, Sales, or related field

Tools

SAP

Salesforce

Microsoft Office

Job description

Textron Specialized Vehicles Inc. in Augusta, GA is seeking a Customer Experience Manager to own the order-to-cash lifecycle for Golf and PTV products. You will interact with territory accounts, coordinate with production, shipping, and finance teams, and ensure timely order status updates.

The role requires a Bachelor's degree and 2+ years of experience, with proficiency in Excel, SAP, and Salesforce. This is a full-time, on-site position based in Augusta, offering strong customer-care