Customer Support & Order Logistics Specialist

Eaton; Red Bank (NJ); On-site; USD 59,000 - 86,000; Full time

Benefits offered by this job

Variable incentive program

Job summary

Eaton's FFD Fluid Filtration Division is seeking a Customer Support Specialist in New Jersey who will enter orders, coordinate transport, and build relationships with customers and market channels to support pricing, equipment identification, and expediting.

The role emphasizes fast, accurate service, handling orders, RMAs, and billing, while collaborating with Operations and Sales to ensure on-time shipping and cost-effective transport.

Qualifications

• Associate or bachelor's degree from an accredited institution OR HS degree/GED and minimum three (3) years of experience in Customer Service
• Must be legally authorized to work in the US without company sponsorship
• No relocation is offered for this position. All candidates must currently reside within 50 miles of Chanhassen MN, or Tinton Falls NJ to be considered.
• Experience utilizing SalesForce and/or SAP
• Ability to read and interpret documents such as procedure manuals, government and international shipping and trade regulations, letters of credit and other correspondence.
• Ability to speak effectively on the phone and before groups of customers and employees of the organization.

Responsibilities

• Provide fast, accurate and courteous customer service on pricing, parts identification, order details, service availability, freight information, parts availability and general information through the call center for customers and market channels to create and maintain a competitive advantage through superior service.
• Enter customer orders, RMAs, credit memos and billing only orders accurately and promptly to meet customer requirements and to enhance on-time shipping performance and asset management
• Manage all shipping details for customer orders in coordination with the Operations and Sales groups, all remote warehouse facilities and customer requirements to ensure timely and cost effective transport of product.
• Prepare and execute spare parts and/or service proposals and recommendations in response to customer inquiries and as follow-up service on orders to help grow sales of parts and service
• Seek and assist continuous improvement in processes and procedures used in order to maintain up-to-date information, to speed response/service and to enhance sales to customers and through our market channels.
• Keep job skills and product knowledge current through participation in in-house training and outside educational opportunities to provide maximum value to the customer service representative position, to our customers and to Eaton.
• Other duties as assigned by Manager

Skills

Phone communication

Reading documents

Education

Bachelor's degree or higher, or HS with 3 years experience in Customer Service

Tools

SalesForce

SAP

Job description

Eaton's FFD Fluid Filtration Division is seeking a Customer Support Specialist in New Jersey who will enter orders, coordinate transport, and build relationships with customers and market channels to support pricing, equipment identification, and expediting.

The role emphasizes fast, accurate service, handling orders, RMAs, and billing, while collaborating with Operations and Sales to ensure on-time shipping and cost-effective transport.