Customer Service & Order Fulfillment Specialist

Dbsmith; New York (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement savings

Paid time off

Job summary

The Fountainhead Group is a family-owned company seeking a Customer Service Specialist for our New York Mills facility. You will support customers through the order and fulfillment process with responsive service by phone and email, processing orders, tracking shipments, and coordinating with internal departments to meet customer needs accurately and efficiently.

This onsite role requires strong communication, attention to detail, and the ability to manage multiple tasks.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, call center, administrative, or related experience preferred.
• Strong verbal and written communication skills with a customer-focused approach.
• Comfortable using computers, email, and MS 365; able to learn new systems.
• Strong attention to detail with good organizational and time-management skills.
• Dependable, adaptable, and able to work independently or in a team.
• ERP experience (EPICOR/EDI) helpful but not required.

Responsibilities

• Serve as a primary contact for customers via phone and email.
• Respond to questions and assist with orders, products, shipping, and accounts.
• Enter and process orders received by phone and electronic systems.
• Review orders and related documents for accuracy and completeness.
• Process replacement part orders and provide supporting documentation.
• Support electronic order transactions, including shipping notices and invoicing.
• Track freight deliveries and communicate shipment information or delivery issues.
• Collaborate with Sales, Shipping, Accounting, and other departments.
• Provide Safety Data Sheets (SDS) and other product documentation.
• Document customer concerns and resolutions in relevant systems.

Skills

Customer service experience

Strong communication

Computer literacy

Attention to detail

Teamwork

Independent work

Education

High school diploma or equivalent

Tools

EPICOR ERP

EDI familiarity

Job description

The Fountainhead Group is a family-owned company seeking a Customer Service Specialist for our New York Mills facility. You will support customers through the order and fulfillment process with responsive service by phone and email, processing orders, tracking shipments, and coordinating with internal departments to meet customer needs accurately and efficiently.

This onsite role requires strong communication, attention to detail, and the ability to manage multiple tasks.