Order Resolution Specialist

Paxon; Avon (IN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid life insurance and disability

Employer HSA funding

401K matching after 6 months

Generous PTO

Educational assistance

Job summary

Paxon is hiring an Order Resolution Specialist in Avon, IN for our Indianapolis 2 Fulfillment Center. This general labor role reports to a Fulfillment Center Supervisor/Manager, handling vendor compliance duties, email dispositions, and client VAS.

Responsibilities include auditing shipments, maintaining WMS and Command Center, and preparing daily/weekly/monthly reports. This is a day shift, non-remote position with a salary range of $34,500–$55,300 per year.

Qualifications

• High school diploma or equivalent; 1–2 years warehousing or distribution experience.
• Good oral and written communication skills.
• Good interpersonal interaction and social skills.
• Good problem solving skills.
• Ability to read and interpret safety rules, operating and maintenance instructions and procedure manuals.
• Must adhere to facility hygiene standards and safety requirements.
• Ability to stand for extended periods and lift up to 35 pounds.
• Good vision and hearing for forklift safety.
• Manhattan WMS experience preferred.

Responsibilities

• Check and document the work of others according to established guidelines.
• Maintain cycle count and quality assurance programs.
• Reconcile and report any audit discrepancies.
• Proactively seek out improvements in processes.
• Prepare and submit reports to track daily, weekly and monthly metrics as assigned.
• Understand and maintain WMS and Command Center.
• Ability to understand and work with RF equipment.
• Support and maintain the company quality management system and programs.
• Responsible for auditing no less than the prescribed percentage of inbound and outbound shipments daily.
• Work overtime as deemed necessary by management.
• Assist in the daily sanitation of assigned area to insure an efficient, safe and hazard free production environment.
• Assist other FC team members as determined by FC management and supervisors.
• Meet or exceed company standards on attendance, punctuality, conduct, safety and security.
• Flexibility to adapt to a changing environment and changes in procedures.

Education

High school diploma or equivalent

Tools

Manhattan WMS

Job description

Order Resolution Specialist

Job Number: JO-2610-11417

Location (City, State): Avon, IN

Employee Group: Regular

Shift: Day

Travel: 0%

Site Name: Indianapolis 2 Fulfillment Center

Is Remote Eligible: No

Pay: $34,500.00 - $55,300.00 per year

At Paxon, our people are at the heart of everything we do. As part of Bnode, we offer the opportunity to build your career in a growing international organization while staying connected to the people, teams, and communities that make each local business unique.

Together we do more. We are committed to nurturing a compassionate, respectful and encouraging environment to build an inclusive culture for one another. Join our team, advance your career, and be you – because you belong here. We currently have an exciting opening for an Order Resolution Specialist

Paxon is a global logistics network backed by local solutions. We offer DTC and B2B fulfillment, onsite fulfillment, omnichannel connection, returns and reverse logistics, transportation management, and commerce solutions – delivered as one operational backbone.Click here to learn more about Paxon. (https://paxon.com/en-US)

Role Summary

The Order Resolution Specialist position in a fulfillment center is a general labor position that reports to a Fulfillment Center Supervisor and/or Manager. Responsibilities include all vendor compliance duties including answering email dispositions, maintaining T‑SKU logs, and working client VAS.

Responsibilities

• Check and document the work of others according to established guidelines.
• Maintain cycle count and quality assurance programs.
• Reconcile and report any audit discrepancies.
• Proactively seek out improvements in processes.
• Prepare and submit reports to track daily, weekly and monthly metrics as assigned.
• Understand and maintain WMS and Command Center.
• Ability to understand and work with RF equipment.
• Support and maintain the company quality management system and programs.
• Responsible for auditing no less than the prescribed percentage of inbound and outbound shipments daily.
• Work overtime as deemed necessary by management.
• Assist in the daily sanitation of assigned area to insure an efficient, safe and hazard free production environment.
• Assist other members of the FC team, in any way possible, as determined by FC management and supervisors.
• Meet or exceed company standards on attendance, punctuality, conduct, safety and security.
• Flexibility to adapt to a changing environment and changes in procedures.

Qualifications

• High school diploma or equivalent; one to two years related experience and/or training in warehousing or distribution operations; or equivalent combination of education and experience.
• Good oral and written communication skills.
• Good interpersonal interaction and social skills.
• Good problem solving skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Must adhere to facility requirements regarding the handling of specific products and the reporting of illness. This includes personal hygiene standards, such as frequent hand washing, the storage of lunches / personal items, food in the work area and the wearing of clothes that are free from soil contaminants and holes.
• Ability to stand for extended periods of time
• Must lift and/or move up to 35 pounds to aid operations
• Good vision and hearing for verbal communication and forklift safety
• Manhattan WMS experience preferred.

Travel

• This position is not remote.
• Travel is not required.

Benefits

• Opportunities to develop and explore career advancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Educational assistance and more!

Paxon is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.

Paxon is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail] . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail] . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.