Order Resolution Specialist

Radial Inc.; Avon (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits package

401K matching

Generous PTO

Educational assistance

Job summary

Paxon, part of Radial, is hiring an Order Resolution Specialist for its fulfillment center. You will handle vendor compliance, email dispositions, and VAS coordination under supervision. The role emphasizes accuracy, safety, and teamwork within a busy distribution environment.

You will work with WMS systems and RF devices, perform cycle counts, and prepare daily performance reports. The position requires physical stamina and reliable attendance.

Qualifications

• High school diploma or equivalent; 1–2 years warehousing or distribution experience preferred.
• Good oral and written communication skills.
• Interpersonal skills and problem solving.
• Ability to read safety rules and operating procedures.

Responsibilities

• Check and document the work of others according to guidelines.
• Maintain cycle counts and QA programs.
• Reconcile and report audit discrepancies.
• Submit daily/weekly/monthly metric reports.
• Understand and work with WMS and Command Center.
• Work with RF equipment as needed.
• Support quality management programs and audits.
• Audit inbound/outbound shipments daily per requirements.
• Assist FC team and maintain attendance, safety and conduct standards.

Skills

Warehouse experience

Attention to detail

Communication

Safety compliance

RF equipment

Education

High school diploma or equivalent

Tools

Manhattan WMS

Job description

At Paxon, our people are at the heart of everything we do. As part of Bnode, we offer the opportunity to build your career in a growing international organization while staying connected to the people, teams, and communities that make each local business unique.

Together we do more. We are committed to nurturing a compassionate, respectful and encouraging environment to build an inclusive culture for one another. Join our team, advance your career, and be you – because you belong here.We currently have an exciting opening for an Order Resolution Specialist

Paxon is a global logistics network backed by local solutions. We offer DTC and B2B fulfillment, onsite fulfillment, omnichannel connection, returns and reverse logistics, transportation management, and commerce solutions – delivered as one operational backbone. Click here to learn more about Paxon.

Role Summary

The Order Resolution Specialist position in a fulfillment center is a general labor position that reports to a Fulfillment Center Supervisor and/or Manager. Responsibilities include all vendor compliance duties including answering email dispositions, maintaining T-SKU logs, and working client VAS.

Responsibilities

• Check and document the work of others according to established guidelines.
• Maintain cycle count and quality assurance programs.
• Reconcile and report any audit discrepancies.
• Proactively seek out improvements in processes.
• Prepare and submit reports to track daily, weekly and monthly metrics as assigned.
• Understand and maintain WMS and Command Center.
• Ability to understand and work with RF equipment.
• Support and maintain the company quality management system and programs.
• Responsible for auditing no less than the prescribed percentage of inbound and outbound shipments daily.
• Work overtime as deemed necessary by management.
• Assist in the daily sanitation of assigned area to insure an efficient, safe and hazard free production environment.
• Assist other members of the FC team, in any way possible, as determined by FC management and supervisors.
• Meet or exceed company standards on attendance, punctuality, conduct, safety and security.
• Flexibility to adapt to a changing environment and changes in procedures.

Qualifications

• High school diploma or equivalent; one to two years related experience and/or training in warehousing or distribution operations; or equivalent combination of education and experience.
• Good oral and written communication skills.
• Good interpersonal interaction and social skills.
• Good problem solving skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Must adhere to facility requirements regarding the handling of specific products and the reporting of illness. This includes personal hygiene standards, such as frequent hand washing, the storage of lunches / personal items, food in the work area and the wearing of clothes that are free from soil contaminants and holes.
• Ability to stand for extended periods of time
• Must lift and/or move up to 35 pounds to aid operations
• Good vision and hearing for verbal communication and forklift safety
• Manhattan WMS experience preferred.

Travel

• This position is not remote.
• Travel is not required.

Benefits

• Opportunities to develop and explore career advancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Educational assistance and more!

Paxon is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.

Paxon is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail] . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail] . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.