Client Service Representative

Paxon; Avon (IN); On-site; USD 53,000 - 90,000; Full time

Benefits offered by this job

Career advancement opportunities

Medical, dental, vision benefits

Life insurance and disability coverage

401K matching

Generous PTO

Educational assistance

Job summary

Paxon is a global logistics provider seeking a Client Service Representative in Avon, IN. You will be the primary contact for client inquiries and manage day-to-day communications between client groups and Radial for fulfillment needs, engaging by email, phone, text, and chat as needed.

Based at the Indianapolis 2 Fulfillment Center, this role requires strong communication, problem-solving, and collaboration with site leadership to resolve issues and improve customer experience.

Qualifications

• Experience in a fulfillment or distribution setting.
• Strong interpersonal and communication skills within the company and with customers.
• Experience with Warehouse Management Systems (WMS); reporting and troubleshooting.
• Knowledge of department processes and SOPs.
• Collaborative approach and excellent problem-solving ability.
• Strong attention to detail and ability to meet deadlines.
• Superior written and oral communication skills, coupled with technical acumen.
• Strong Microsoft Office Suite skills including Word, Excel, Outlook and Teams are required.
• Flexibility to work a non-traditional schedule including extended hours when needed.
• Must be able to hear and understand verbal instructions.
• Must possess the capability to walk or stand for extended periods of time.
• Must be able to climb stairs, to bend, stoop, kneel and grasp products.
• High School diploma or equivalent.

Responsibilities

• Primary contact for customers related to all operational inquiries, reporting, KPI’s, etc in support of the fulfillment Site Director.
• Assisting customers in resolving all questions and issues.
• Resolving root cause analysis both operational and systemic with internal escalation & communication as required.
• Ensures sound business decisions and resolves escalated customer issues in a professional manner.
• Conducts tracking, reporting and making suggestions regarding the current impact of policies and procedures on the customer experience.
• Communicates activity points effectively to site leadership
• Provide exceptional service by assisting customers via phone, email, chat, and text.
• Processes requests, escalations, and other queues correctly and efficiently.
• Manages projects with minimal supervision.
• Follows up on status issues forwarded to other Paxon team to ensure client & customer’s concerns are addressed promptly.
• Solves issues through research (system, in the operation, collaborating with customer and leadership, etc) as much as possible
• Assisting with floor support.
• Maintains a high level of customer knowledge (forecast, product, policies, procedures, promotions, etc).
• May be required to complete other duties as assigned.

Skills

Strong interpersonal and communication

Collaborative approach

Problem-solving ability

Attention to detail

Excellent written and oral comms

Flexibility to non-traditional hours

Hearing and understanding verbal instr

Education

High School diploma or equivalent

Tools

Warehouse Management System (WMS)

Microsoft Office Suite (Word, Excel, Outlook, Teams)

Job description

Client Service Representative

Job Number: JO-2609-11374

Location (City, State): Avon, IN

Employee Group: Regular

Shift: Day

Travel: 0%

Site Name: Indianapolis 2 Fulfillment Center

Is Remote Eligible: No

Pay: $52,700.00 - $89,500.00 per year

Client Service Representative

At Paxon, our people are at the heart of everything we do. As part of Bnode, we offer the opportunity to build your career in a growing international organization while staying connected to the people, teams, and communities that make each local business unique.

Together we do more. We are committed to nurturing a compassionate, respectful and encouraging environment to build an inclusive culture for one another. Join our team, advance your career, and be you – because you belong here. We currently have an exciting opening for a Client Service Representative.

Paxon is a global logistics network backed by local solutions. We offer DTC and B2B fulfillment, onsite fulfillment, omnichannel connection, returns and reverse logistics, transportation management, and commerce solutions – delivered as one operational backbone.Click here to learn more about Paxon. (https://paxon.com/en-US)

Role Summary:

The Client Service Representative (CSR) will serve as a single point of contact for Paxon’s clients. Will manage day-to-day communications between assigned client groups and Radial for all fulfillment needs and will interact with clients and site leadership on a daily basis through email, phone calls, text messages, etc, as necessary.

Responsibilities:

• Primary contact for customers related to all operational inquiries, reporting, KPI’s, etc in support of the fulfillment Site Director.

• Assisting customers in resolving all questions and issues.

• Resolving root cause analysis both operational and systemic with internal escalation & communication as required.

• Ensures sound business decisions and resolves escalated customer issues in a professional manner.

• Conducts tracking, reporting and making suggestions regarding the current impact of policies and procedures on the customer experience.

• Communicates activity points effectively to site leadership

• Provide exceptional service by assisting customers via phone, email, chat, and text.

• Processes requests, escalations, and other queues correctly and efficiently.

• Manages projects with minimal supervision.

• Follows up on status issues forwarded to other Paxon team to ensure client & customer’s concerns are addressed promptly.

• Solves issues through research (system, in the operation, collaborating with customer and leadership, etc) as much as possible

• Assisting with floor support.

• Maintains a high level of customer knowledge (forecast, product, policies, procedures, promotions, etc).

• May be required to complete other duties as assigned.

Qualifications:

• Experience in a fulfillment or distribution setting

• Strong interpersonal and communication skills within the company and with customers

• Experience with Warehouse Management Systems (WMS); reporting and troubleshooting.

• Knowledge of department processes and SOPs

• Collaborative approach and excellent problem-solving ability

• Strong attention to detail and ability to meet deadlines

• Superior written and oral communication skills, coupled with technical acumen

• Strong Microsoft Office Suite skills including Word, Excel, Outlook and Teams are required

• Flexibility to work a non-traditional schedule including extended hours when needed

• Must be able to hear and understand verbal instructions

• Must possess the capability to walk or stand for extended periods of time

• Must be able to climb stairs, to bend, stoop, kneel and grasp products

• High School diploma or equivalent.

Travel:

• This position is not remote.

• If ever needed, may be up to 5% travel if required.

Benefits:

• Opportunities to develop and explore career advancement

• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding

• Family planning coverage, including Fertility & Adoption benefits

• 401K matching after 6 months with immediate vesting

• Generous PTO

• Educational assistance and more!

Paxon is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.

Paxon is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail] . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

Candidates with arrest or convictions records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail] . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

Access this link to review our privacy notice:Paxon North America, Inc. Privacy Notice for Candidates | Paxon (https://www.radial.com/legal/radial-inc-privacy-notice-for-candidates)