Client Service Rep

Radial Inc.; Shepherdsville, Northern (KY, KY); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

Employer HSA funding

401K matching

Generous PTO

Educational assistance

Job summary

Radial Inc. seeks a Client Service Representative to serve as the single point of contact for clients, managing day-to-day communications with Radial for fulfillment needs.

The CSR will interact daily with clients and site leadership through email, phone, text, and other channels. The successful candidate will resolve inquiries, provide exceptional service, and support with floor operations while maintaining up-to-date product and policy knowledge.

Qualifications

• Experience in a fulfillment or distribution setting.
• Strong interpersonal and communication skills within the company and with customers.
• Experience with WMS; reporting and troubleshooting.
• Superior written and oral communication skills; MS Office skills.

Responsibilities

• Primary contact for customers for all operational inquiries and KPI reporting.
• Assist customers in resolving questions and issues.
• Resolve root cause analysis involving operations and escalation as needed.
• Provide exceptional service via phone, email, chat, and text.
• Track, report, and suggest improvements affecting customer experience.

Skills

Fulfillment experience

Distribution experience

Interpersonal communication

WMS knowledge

Microsoft Office

Problem solving

Attention to detail

Schedule flexibility

Education

High School diploma

Tools

Warehouse Management Systems

Job description

Client Service Representative

At Paxon, our people are at the heart of everything we do. As part of Bnode, we offer the opportunity to build your career in a growing international organization while staying connected to the people, teams, and communities that make each local business unique.

Together we do more. We are committed to nurturing a compassionate, respectful and encouraging environment to build an inclusive culture for one another. Join our team, advance your career, and be you – because you belong here. We currently have an exciting opening for a Client Service Representative.

Paxon is a global logistics network backed by local solutions. We offer DTC and B2B fulfillment, onsite fulfillment, omnichannel connection, returns and reverse logistics, transportation management, and commerce solutions – delivered as one operational backbone.

Role Summary

The Client Service Representative (CSR) will serve as a single point of contact for Paxon’s clients. Will manage day-to-day communications between assigned client groups and Radial for all fulfillment needs and will interact with clients and site leadership on a daily basis through email, phone calls, text messages, etc, as necessary.

Responsibilities

• Primary contact for customers related to all operational inquiries, reporting, KPI’s, etc in support of the fulfillment Site Director.
• Assisting customers in resolving all questions and issues.
• Resolving root cause analysisboth operational and systemic with internal escalation & communication as required.
• Ensures sound business decisions and resolvesescalated customer issues in a professional manner.
• Conducts tracking, reporting and making suggestions regarding the current impact of policies and procedures on the customer experience.
• Communicates activity points effectively to site leadership
• Provideexceptional service by assisting customers via phone, email, chat, and text.
• Processesrequests,escalations, and other queues correctly and efficiently.
• Manages projects with minimal supervision.
• Follows up on status issues forwarded to other Paxon teamto ensure client & customer's concerns are addressed promptly.
• Solves issues through research (system, in the operation, collaborating with customer and leadership, etc) as much as possible
• Assisting with floor support.
• Maintainsa high level of customer knowledge (forecast, product, policies, procedures, promotions, etc).
• May be required to complete other duties as assigned.

Qualifications

• Experience in a fulfillment or distribution setting
• Strong interpersonal and communication skillswithin the company and with customers
• Experience with Warehouse Management Systems (WMS); reporting and troubleshooting.
• Knowledge of department processes and SOPs
• Collaborative approach and excellent problem-solving ability
• Strong attention to detail and ability to meet deadlines
• Superior written and oral communication skills, coupled with technical acumen
• Strong Microsoft Office Suite skills including Word, Excel, Outlook and Teams are required
• Flexibility to work a non-traditional schedule including extended hours when needed
• Must be able to hear and understand verbal instructions
• Must possess the capability to walk or stand for extended periods of time
• Must be able to climb stairs, to bend, stoop, kneel and grasp products
• High School diploma or equivalent.

Travel

• This position is not remote.
• If ever needed, may be up to 5% travel if required.

Benefits

• Opportunities to develop and explore career advancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Educational assistance and more!

Equal Opportunity Employer

Paxon is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.

Paxon is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail] . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

Candidates with arrest orconvictionsrecords will be considered for employmentin accordance withthe Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Radial Equal Opportunity Statement

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail] . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.