Operations Manager

Paxon; Avon (IN); On-site; USD 82,000 - 140,000; Full time

Benefits offered by this job

Career advancement opportunities

Medical, dental, vision

Paid life insurance and disability

Employer HSA funding

Fertility & Adoption benefits

401K matching after 6 months

Generous PTO

Educational assistance and more!

Job summary

Paxon is seeking an Operations Manager at the Indianapolis 2 Fulfillment Center in Avon, IN. Lead an operations team responsible for inbound, pick/pack, outbound shipments and inventory, with a focus on safety, quality and efficiency.

This role covers 2nd shift and weekend shifts, emphasizes continuous improvement, lean practices, and development of direct reports, while partnering with clients to meet SLAs and KPIs.

Qualifications

• Bachelor’s degree strongly preferred; HS/GED acceptable.
• Minimum 2+ years in progressive operations management.
• Lean, Six Sigma or similar process-improvement ideologies.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office, especially Excel.
• Ability to coach, mentor, and motivate direct reports.
• Analytical mindset with data-driven decision making.
• Ability to learn all operational functions.

Responsibilities

• Accountable to client SLA and site quality/fulfillment targets.
• Create and manage day-to-day operational strategy for safe, productive campus.
• Develop direct reports.
• Full work week responsibility including 2nd shift and weekend shifts.
• Lead performance management program for area.
• Plan and communicate shift directives for efficiency, accuracy, quality.
• Interact with clients on operational topics.
• Oversee quality assurance, establish metrics and processes.
• Deliver performance evaluations to direct reports and salaried managers.
• Promote continuous improvement culture; lean initiatives.
• Manage lean CI initiatives.
• Organize resources to improve safety, quality, service, and cost.
• Ensure SOPs are up to date and maintained.
• Promote high accountability and associate empowerment.
• Manage relationships with on-site seasonal staffing and advise on labor needs.
• Budget management for value stream.

Skills

Lean

Six Sigma

Leadership

Communication

Excel

Math skills

Coaching

Mentoring

Collaboration

Data analysis

Education

Bachelor’s degree

HS diploma or GED

Tools

Microsoft Office

Job description

Operations Manager

Job Number: JO-2609-11394

Location (City, State): Avon, IN

Employee Group: Regular

Shift: Day

Travel: 0%

Site Name: Indianapolis 2 Fulfillment Center

Is Remote Eligible: No

Pay: $82,300.00 - $139,900.00 per year

Operations Manager

At Paxon, our people are at the heart of everything we do. As part of Bnode, we offer the opportunity to build your career in a growing international organization while staying connected to the people, teams, and communities that make each local business unique.

Together we do more. We are committed to nurturing a compassionate, respectful and encouraging environment to build an inclusive culture for one another. Join our team, advance your career, and be you – because you belong here. We currently have an exciting opening for an Operations Manager.

Paxon is a global logistics network backed by local solutions. We offer DTC and B2B fulfillment, onsite fulfillment, omnichannel connection, returns and reverse logistics, transportation management, and commerce solutions – delivered as one operational backbone. Click here to learn more about Paxon. (https://paxon.com/en-US)

Role Summary

The Operations Manager provides leadership and supervision to an operations team working for the same value stream to create a world‑class operations team. This includes, but is not limited to, managing inbound and, pick/ pack operations, and outbound shipments, and maintaining inventory.

The Operations Manager also ensures that departmental and support personnel are focused on continuous improvement and supports a lean culture of inventory, people, and processes. Will actively contribute to the development of direct reports. The work week responsibility for the client will include covering 2nd shift and weekend/donut shift when applicable.

Responsibilities

• Accountable to client SLA agreements and site‑specific quality and fulfillment targets.

• Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner.

• Actively contribute to the development of direct reports.

• Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable).

• Lead Individual Performance Management program for area.

• Responsible for planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy, and quality.

• Interact with clients on operational topics.

• Oversee all aspects of quality assurance, including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.

• Deliver performance evaluations to direct reports and provide feedback as necessary, including salaried members of management.

• Promote and develop a culture of continuous improvement within the value stream.

• Deliver productivity and improvements in line with KPIs.

• Own lean process improvement and CI initiatives.

• Organizes and manages all necessary resources required to improve safety, improve quality, increase customer service, and lower cost.

• Ensure all training and skills development programs, along with all Standard Operating Procedures (SOPs) within the value stream, are up to date and maintained.

• Promote a culture of high accountability, engagement, and associate empowerment.

• Manage relationships with on‑site seasonal staffing representatives and advise the director of operations on seasonal labor needs.

• Budget management for value stream.

Qualifications

• Bachelor’s degree strongly preferred / HS Degree or GED required.

• Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar / Six Sigma certification preferred.

• Minimum of 2+ years of progressive Operations experience in a manager role.

• Experience in creating productivity improvement through continuous improvement efforts.

• Execution focused and the ability to be flexible.

• Awareness of internal customer requirements.

• Analyze data to identify defects and root cause analysis.

• Identify process opportunities to create growth.

• Performance oriented.

• Strong verbal and written communication skills.

• Ability to establish and or enhance quality control procedures.

• Must demonstrate the capacity to learn ALL operational functions.

• Ability to coach, mentor, and motivate direct reports.

• Ability to influence and collaborate with peers and upper management.

• Must be proficient with Microsoft Office with a strong emphasis in Excel.

• Must have intermediate math skills.

• Must be able to lift 50lbs. Must be able to push or pull carts of up to 100 lbs.

Travel

• This position is not remote.

• Travel is not required.

Benefits

• Opportunities to develop and explore career advancement

• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding

• Family planning coverage, including Fertility & Adoption benefits

• 401K matching after 6 months with immediate vesting

• Generous PTO

• Educational assistance and more!

Paxon is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.

Paxon is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail] . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail] . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.