Order Processing Specialist — Hybrid Role

Xometry Europe GmbH; Los Angeles (CA); Hybrid; USD 42,000 - 50,000; Full time

Benefits offered by this job

401(k) match

Medical, dental and vision insurance

Life and disability insurance

Generous paid time off (vacation, sick

Floating and fixed holidays

Maternity and bonding leave

EAP and wellbeing resources

Job summary

Xometry is seeking an organized Order Processing Coordinator (Specialist) to join our Customer and Partner Care team. This hybrid role focuses on processing orders, supporting sales and data integrity, and delivering an excellent customer experience.

You will collaborate with Sales, Accounting, Legal, Quality, and Engineering to remove barriers and ensure timely order fulfillment. The role emphasizes meticulous data handling, precision, and the ability to thrive in a fast-paced environment while

Qualifications

• Effective communication and interpersonal skills.
• Excellent organization and time management.
• Tenacity in overcoming obstacles while maintaining relationships.
• Ability to work under pressure to meet deadlines.
• Accurate data entry into multiple systems.
• Experience in administrative or customer service roles.

Responsibilities

• Receive and process sales orders, including verifying account, part number, pricing, shipping requirements, and terms.
• Communicate with customers to resolve order discrepancies and drive to successful outcomes.
• Navigate multiple websites and systems to research information related to the customer.
• Partner with Sales, Accounting, Legal, Quality, and Engineering to remove barriers to orders.
• Operate in a fast-paced, collaborative environment with strong teamwork.
• Serve as a main point of contact to optimize the customer experience for purchase orders.

Skills

Communication

Organization

Time management

Attention to detail

Problem solving

Teamwork

Customer service

Data entry

Education

High School Diploma or GED

Tools

CRM systems

Job description

Xometry is seeking an organized Order Processing Coordinator (Specialist) to join our Customer and Partner Care team. This hybrid role focuses on processing orders, supporting sales and data integrity, and delivering an excellent customer experience.

You will collaborate with Sales, Accounting, Legal, Quality, and Engineering to remove barriers and ensure timely order fulfillment. The role emphasizes meticulous data handling, precision, and the ability to thrive in a fast-paced environment while