Order Processing Associate

Xometry; Los Angeles (CA); On-site; USD 48,000 - 64,000; Full time

Job summary

Xometry, a leading on-demand manufacturing marketplace, seeks an organized Order Processing Coordinator (Specialist) to join the Customer and Partner Care team in a hybrid Los Angeles–based role.

You will receive and process sales orders, verify accounts and pricing, resolve discrepancies, and collaborate with Sales, Accounting, Legal, Quality and Engineering to ensure a smooth ordering experience and data integrity for our customers.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organization and time management abilities.
• Tenacity in overcoming obstacles while maintaining positive working relationships.
• Accuracy in data entry across multiple systems.
• Experience in administrative or customer service role preferred.

Responsibilities

• Receive and process sales orders, including account, part number, pricing, shipping, and terms.
• Communicate with customers to resolve discrepancies and drive toward a successful order outcome.
• Collaborate with Sales, Accounting, Legal, Quality and Engineering to remove barriers to orders.

Skills

Communication skills

Organization

Time management

Attention to detail

Problem solving

Data entry accuracy

Customer service experience

Education

High school diploma or GED

Job description

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

We are seeking an organized multi-tasker with exceptional attention to detail to join our growing Customer and Partner Care team as an Order Processing Coordinator (Specialist). Ideal candidates have meticulous attention to detail, problem solving skills, and are ready to dig in and take a key role in our order process, sales support, and data integrity. This individual plays a key role in ensuring the utmost excellent customer experience and driving customers to successful outcomes. The current openings are for this shifts: 1:30pm EST to 10:00pm EST (10:30am PST to 7:00pm PST).

How You'll Contribute:

• Receive and process sales orders, including, but not limited to, accurately determining customer account, part number, pricing, shipping requirements, quality clauses and terms
• Communicate with customers to resolve discrepancies between orders, driving towards a successful outcome for customers
• Navigate multiple websites and systems in order to research information as it pertains to the customer
• Partner with Sales, Accounting, Legal, Quality, and Engineering to remove barriers to customers placing orders.
• Execute in a rapidly changing fast paced environment that requires strong teamwork.
• Optimize customer experience by serving as one of the main points of contact for requests or questions to purchase orders.

What You Will Bring To Xometry:

• Effective communication and interpersonal skills
• Excellent organization, project management, and time management skills
• Tenacity in overcoming obstacles while maintaining productive and positive working relationships.
• Ability to work under pressure to meet deadlines and manage time effectively
• Accuracy in entering information and data to multiple systems.
• Previous experience in a relevant position, administrative or customer service setting.
• Equivalent of high school diploma or G.E.D. certification.
  #LI-Hybrid

#LI-Hybrid

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.