Order Processing Associate

Xometry Europe GmbH; Los Angeles (CA); Hybrid; USD 42,000 - 50,000; Full time

Benefits offered by this job

401(k) match

Medical, dental and vision insurance

Life and disability insurance

Generous paid time off (vacation, sick

Floating and fixed holidays

Maternity and bonding leave

EAP and wellbeing resources

Job summary

Xometry is seeking an organized Order Processing Coordinator (Specialist) to join our Customer and Partner Care team. This hybrid role focuses on processing orders, supporting sales and data integrity, and delivering an excellent customer experience.

You will collaborate with Sales, Accounting, Legal, Quality, and Engineering to remove barriers and ensure timely order fulfillment. The role emphasizes meticulous data handling, precision, and the ability to thrive in a fast-paced environment while

Qualifications

• Effective communication and interpersonal skills.
• Excellent organization and time management.
• Tenacity in overcoming obstacles while maintaining relationships.
• Ability to work under pressure to meet deadlines.
• Accurate data entry into multiple systems.
• Experience in administrative or customer service roles.

Responsibilities

• Receive and process sales orders, including verifying account, part number, pricing, shipping requirements, and terms.
• Communicate with customers to resolve order discrepancies and drive to successful outcomes.
• Navigate multiple websites and systems to research information related to the customer.
• Partner with Sales, Accounting, Legal, Quality, and Engineering to remove barriers to orders.
• Operate in a fast-paced, collaborative environment with strong teamwork.
• Serve as a main point of contact to optimize the customer experience for purchase orders.

Skills

Communication

Organization

Time management

Attention to detail

Problem solving

Teamwork

Customer service

Data entry

Education

High School Diploma or GED

Tools

CRM systems

Job description

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

We are seeking an organized multi-tasker with exceptional attention to detail to join our growing Customer and Partner Care team as an Order Processing Coordinator (Specialist). Ideal candidates have meticulous attention to detail, problem solving skills, and are ready to dig in and take a key role in our order process, sales support, and data integrity. This individual plays a key role in ensuring the utmost excellent customer experience and driving customers to successful outcomes. The current openings are for this shifts: 1:30pm EST to 10:00pm EST (10:30am PST to 7:00pm PST).

How You’ll Contribute:

• Receive and process sales orders, including, but not limited to, accurately determining customer account, part number, pricing, shipping requirements, quality clauses and terms
• Communicate with customers to resolve discrepancies between orders, driving towards a successful outcome for customers
• Navigate multiple websites and systems in order to research information as it pertains to the customer
• Partner with Sales, Accounting, Legal, Quality, and Engineering to remove barriers to customers placing orders.
• Execute in a rapidly changing fast paced environment that requires strong teamwork.
• Optimize customer experience by serving as one of the main points of contact for requests or questions to purchase orders.

What You Will Bring To Xometry:

• Effective communication and interpersonal skills

• Excellent organization, project management, and time management skills

• Tenacity in overcoming obstacles while maintaining productive and positive working relationships.

• Ability to work under pressure to meet deadlines and manage time effectively

• Accuracy in entering information and data to multiple systems.

• Previous experience in a relevant position, administrative or customer service setting.

• Equivalent of high school diploma or G.E.D. certification.

The estimated base salary range for new hires into this role is $42,000 - $50,000 annually depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more

#LI-Hybrid

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.