Order Processing Specialist (Customer Service Rep)

Newhaven Display; Elgin (IL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid time off (PTO)

Medical, dental, and vision insurance

401(k) with company contribution

Job summary

Newhaven Display is seeking an Order Processing Specialist to support customer communication and order processing in a structured, detail-driven environment. This role requires thinking beyond routine data entry and adapting to varying customer requirements, inventory, and logistics.

You will serve as a key contact for customers while coordinating with internal teams to ensure timely, accurate order fulfillment.

Qualifications

• 1+ year of experience in customer service, order processing, or a similar role (manufacturing/distribution preferred).
• Strong critical thinking and problem-solving skills—able to handle non-standard situations.
• Highly organized with strong attention to detail.

Responsibilities

• Manage customer orders from entry through shipment, ensuring accuracy and completeness.
• Evaluate order requirements and determine appropriate processing steps based on the situation.
• Communicate with customers regarding order status, shipping details, and product inquiries.
• Generate invoices, track payments, and follow up as needed.
• Work closely with internal teams to coordinate inventory and meet delivery timelines.
• Maintain accurate records within the ERP system.
• Support general customer service needs and assist with issue resolution.

Skills

Critical thinking

Attention to detail

Multitasking

Communication skills

Independent learner

Tools

NetSuite

Microsoft Office

Job description

LOCATION: On-Site, 2661 Galvin Ct., Elgin, IL USA

DEPARTMENT: Customer Service

SALARY: $18 - $25/hour

WHY NEWHAVEN DISPLAY

Newhaven Display is a global manufacturer of LCD, OLED, and TFT display solutions serving industries including industrial, medical, automotive, and consumer electronics. Our products power technologies used every day, and we are committed to delivering high-quality solutions that help our customers succeed.

ABOUT THE ROLE

Newhaven Display is seeking an Order Processing Specialist to support customer communication and order processing in a structured, detail-driven environment.

This is not a routine data entry role. Our order processes vary based on customer requirements, inventory, and logistics. We’re looking for someone who can think critically, evaluate different scenarios, and determine next steps independently.

You will act as a key point of contact for customers while working cross-functionally with internal teams to ensure orders are processed accurately and delivered on time.

WHAT YOU’LL DO

• Manage customer orders from entry through shipment, ensuring accuracy and completeness
• Evaluate order requirements and determine appropriate processing steps based on the situation
• Communicate with customers regarding order status, shipping details, and product inquiries
• Generate invoices, track payments, and follow up as needed
• Work closely with internal teams to coordinate inventory and meet delivery timelines
• Maintain accurate records within the ERP system
• Support general customer service needs and assist with issue resolution

WHAT WE’RE LOOKING FOR

• 1+ year of experience in customer service, order processing, or a similar role (manufacturing/distribution preferred)
• Strong critical thinking and problem-solving skills—able to handle non-standard situations
• Highly organized with strong attention to detail
• Ability to manage multiple priorities
• Excellent written and verbal communication skills
• Comfortable learning and using ERP systems (NetSuite experience a plus)
• Proficient in Microsoft Office (Outlook, Excel, Word)
• Self-motivated and able to work independently

WHY JOIN NEWHAVEN DISPLAY

• Work with a growing technology company supporting global customers
• Hands‑on, collaborative environment with cross‑functional exposure
• Opportunity to grow into purchasing or operations roles
• COMPENSATION & BENEFITS
• Paid time off (PTO)
• Medical, dental, and vision insurance
• 401(k) with company contribution