Customer Experience & Orders Coordinator

Ohio Gratings, Inc.; Kentucky; On-site; USD 30,000 - 45,000; Full time

Job summary

Ohio Gratings, Inc. is seeking a dedicated customer service representative to ensure excellent service through accurate order processing and effective communication. This role demands high attention to detail and the ability to coordinate with various departments.

The ideal candidate will possess a high school diploma and preferably an associate degree, along with a background in customer service. Proficiency in Microsoft Office Suite is essential, while knowledge of ERP systems is preferred.

This position requires a friendly, helpful personality with strong interpersonal skills, as you strive to maintain high levels of customer satisfaction.

Qualifications

• High School diploma or equivalent is required.
• Previous customer service experience is a plus.
• Strong computer skills in Microsoft Office Suite.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Prepare reports, memos, letters, and other documents.
• Audit quotes against purchase orders to check data accuracy.

Skills

Excellent written and verbal skills

Interpersonal and communication skills

Strong computer skills in Microsoft Office Suite

Customer service experience

Education

High School diploma or equivalent

Associate degree in a related field

Tools

Microsoft Office Suite

ERP systems

Job description

Ohio Gratings, Inc. is seeking a dedicated customer service representative to ensure excellent service through accurate order processing and effective communication. This role demands high attention to detail and the ability to coordinate with various departments.

The ideal candidate will possess a high school diploma and preferably an associate degree, along with a background in customer service. Proficiency in Microsoft Office Suite is essential, while knowledge of ERP systems is preferred.

This position requires a friendly, helpful personality with strong interpersonal skills, as you strive to maintain high levels of customer satisfaction.