Order Processing & Customer Support Specialist

HARCROS CHEMICALS; Kansas City (MO); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Bonus opportunities

Vehicle allowance

ESOP retirement plan

Comprehensive medical benefits

Wellbeing and life insurance

Job summary

Harcros Chemicals in Kansas City, MO, is seeking a Customer Service Representative to serve as the first point of contact for internal and external customers. You will handle order processing, communications, and liaison duties to ensure timely fulfillment and smooth operations.

The role requires strong communication, basic math, and computer skills, with 1-3 years of related experience. This office-based position offers competitive pay and comprehensive benefits.

Qualifications

• High school diploma or GED required.
• 1-3 years of related experience or equivalent combination of education and experience.
• Strong written and verbal communication skills.
• Basic math skills including percentages, discounts, and algebra concepts.
• Ability to interpret instructions and solve problems using standard office procedures.
• Proficiency with computers and office software; ability to operate standard office equipment.

Responsibilities

• Handle a high volume of emails, phone calls, and sales order processing.
• Act as liaison between customers and internal/external stakeholders.
• Process customer orders for materials or merchandise.
• Communicate with customers and suppliers via email, phone, and web portals.
• Enter orders into systems, verify inventory, generate shipping documents, and check customer credit.
• Provide order status updates to customers.
• Coordinate shipments to branch locations and customers.

Skills

Communication skills

Customer service

Problem solving

Data entry / computer skills

Education

High school diploma or GED

Job description

Harcros Chemicals in Kansas City, MO, is seeking a Customer Service Representative to serve as the first point of contact for internal and external customers. You will handle order processing, communications, and liaison duties to ensure timely fulfillment and smooth operations.

The role requires strong communication, basic math, and computer skills, with 1-3 years of related experience. This office-based position offers competitive pay and comprehensive benefits.