Customer Service Rep

HARCROS CHEMICALS; Kansas City (MO); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Bonus opportunities

Vehicle allowance

ESOP retirement plan

Comprehensive medical benefits

Wellbeing and life insurance

Job summary

Harcros Chemicals in Kansas City, MO, is seeking a Customer Service Representative to serve as the first point of contact for internal and external customers. You will handle order processing, communications, and liaison duties to ensure timely fulfillment and smooth operations.

The role requires strong communication, basic math, and computer skills, with 1-3 years of related experience. This office-based position offers competitive pay and comprehensive benefits.

Qualifications

• High school diploma or GED required.
• 1-3 years of related experience or equivalent combination of education and experience.
• Strong written and verbal communication skills.
• Basic math skills including percentages, discounts, and algebra concepts.
• Ability to interpret instructions and solve problems using standard office procedures.
• Proficiency with computers and office software; ability to operate standard office equipment.

Responsibilities

• Handle a high volume of emails, phone calls, and sales order processing.
• Act as liaison between customers and internal/external stakeholders.
• Process customer orders for materials or merchandise.
• Communicate with customers and suppliers via email, phone, and web portals.
• Enter orders into systems, verify inventory, generate shipping documents, and check customer credit.
• Provide order status updates to customers.
• Coordinate shipments to branch locations and customers.

Skills

Communication skills

Customer service

Problem solving

Data entry / computer skills

Education

High school diploma or GED

Job description

Harcros Chemicals is an employee-owned chemical manufacturing and distribution company headquartered in Kansas City, Kansas, with over a century of industry experience. With operations across North America and a nationwide distribution network, we deliver reliable, high-quality chemical solutions to customers worldwide across industries including water treatment, agriculture, oil and gas, personal care, and more. Safety, sustainability, and exceptional service are at the core of everything we do.

Position Summary:

The Customer Service Representative serves as the first point of contact for Harcros, supporting both internal and external customers through various communication channels including email, phone, mail, web portals, and in-person interactions. The position focuses on delivering efficient customer service while managing order processing and communication, acting as a key liaison between customers, suppliers, and internal departments to ensure smooth operations and timely fulfillment of requests.

Key Responsibilities:

• Handle a high volume of emails, phone calls, and sales order processing.
• Act as a liaison between customers and internal/external stakeholders.
• Process customer orders for materials or merchandise.
• Communicate with customers and suppliers via email, phone, and web portals.
• Perform general office duties (filing, ordering supplies, mail handling).
• Enter orders into systems, check inventory, generate shipping documents, and verify customer credit.
• Provide order status updates to customers.
• Serve as point of contact for customers, suppliers, warehouse, shipping, and freight carriers.
• Ensure order accuracy and attach required documentation.
• Prepare and process invoices and credit memos; assist with credit/payment checks.
• Process vendor invoices, freight bills, returns, and claims.
• Maintain documentation/signature files for customer order releases.
• Coordinate shipments to branch locations and customers.

Qualifications:

Required

• High school diploma or GED.
• 1-3 years of related experience or equivalent combination of education and experience.
• Strong communication skills (written and verbal).
• Basic math skills (percentages, discounts, algebra concepts).
• Ability to problem-solve and interpret instructions.
• Proficiency with computers and office software.
• Ability to operate standard office equipment.

Preferred

• Customer-focused mindset.
• Strong multitasking ability.
• Excellent organization and problem-solving skills.
• Service-oriented attitude.
• Ability to work efficiently in a fast-paced environment.

Work Environment:

• Office-based setting with moderate noise levels.
• Frequent interaction with internal teams and external customers.
• Regular use of computers and office equipment.

Physical Requirements:

• Regularly required to sit, use hands, reach, and communicate.
• Occasionally required to stand, walk, or perform physical movements (stooping, kneeling, etc.)

Why Join Harcros Chemicals?

• Employee-owned company where your contributions drive shared success
• Competitive pay, bonus opportunities, and vehicle/car allowances for eligible roles
• Comprehensive benefits, including multiple medical plan options, disability coverage, AD&D, and life insurance
• Strong retirement benefits with ESOP participation, 401(k) and Roth options, company contributions, and early vesting
• Access to Lyra mental health and wellness resources for employees and dependents starting day one
• Supportive, team-focused culture that values collaboration and growth
• 10 paid holidays, including one floating holiday
• Opportunity to build a meaningful career with a company committed to excellence