Customer Success & Order Specialist — ESOP

Harcros; Kansas City (KS); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Harcros Chemicals is seeking a Customer Service Representative in Kansas City to manage order processing and customer communications across email, phone, and web portals. This role serves as a primary liaison between customers, suppliers, and internal teams, ensuring timely fulfillment and accurate documentation.

The position emphasizes high-volume communication, problem-solving, and effective coordination with warehouse, shipping, and freight carriers in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 1–3 years of related experience preferred.
• Strong written and verbal communication skills.
• Basic math skills (percentages, discounts).
• Proficiency with computers and standard office software.

Responsibilities

• Handle a high volume of emails, calls, and sales order processing.
• Act as liaison between customers and internal/external stakeholders.
• Process customer orders for materials or merchandise.
• Communicate with customers and suppliers via email, phone, and portals.
• Enter orders, check inventory, generate shipping documents, and verify credit.

Skills

Communication skills

Multitasking

Organizational skills

Customer service experience

Education

High school diploma or GED

Job description

Harcros Chemicals is seeking a Customer Service Representative in Kansas City to manage order processing and customer communications across email, phone, and web portals. This role serves as a primary liaison between customers, suppliers, and internal teams, ensuring timely fulfillment and accurate documentation.

The position emphasizes high-volume communication, problem-solving, and effective coordination with warehouse, shipping, and freight carriers in a fast-paced environment.