Customer Experience & Order Specialist

Harcros Chemicals Inc; Kansas City (MO); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Employee ownership

Competitive pay and bonus potential

Comprehensive benefits

Retirement benefits with ESOP

Mental health resources

Job summary

Harcros Chemicals is seeking a Customer Service Representative in Kansas City, MO to be the first point of contact for customers and internal teams. You will handle emails, calls, and order processing, coordinating with suppliers and departments to ensure timely fulfillment and accurate documentation.

The role requires strong communication, basic Math, and comfort with office software. You will work in a fast-paced environment within an employee-owned company that values service, teamwork, and

Qualifications

• Strong written and verbal communication skills.
• Ability to balance multiple tasks and priorities.
• Basic math for discounts, percentages and invoicing.

Responsibilities

• Handle a high volume of emails, calls, and order processing.
• Act as a liaison between customers, suppliers, and internal departments.
• Process customer orders and verify inventory, pricing, and credits.
• Provide order status updates and documentation to customers.
• Coordinate shipments and prepare invoices and credit memos.

Skills

Customer service

Communication

Problem solving

Basic math

Office software

Education

High school diploma or GED

Tools

MS Office

Job description

Harcros Chemicals is seeking a Customer Service Representative in Kansas City, MO to be the first point of contact for customers and internal teams. You will handle emails, calls, and order processing, coordinating with suppliers and departments to ensure timely fulfillment and accurate documentation.

The role requires strong communication, basic Math, and comfort with office software. You will work in a fast-paced environment within an employee-owned company that values service, teamwork, and