Customer Service Rep

HARCROS CHEMICALS; Kansas City (KS); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Car allowance

Comprehensive benefits

ESOP participation

Job summary

Harcros Chemicals is a leading employee-owned chemical company headquartered in Kansas City, KS. We handle order processing, customer support, and cross-department liaison to ensure timely fulfillment and accurate invoicing. Join a team focused on safety, service, and reliability.

The Customer Service Representative role emphasizes communication, multitasking, and problem solving in a fast-paced office environment with room to grow within a nationally distributed network.

Qualifications

• High school diploma or GED required.
• 1–3 years of related experience or equivalent.
• Strong written and verbal communication skills.
• Basic math and analytic abilities for discounts and percentages.
• Proficiency with office software and document handling.

Responsibilities

• Handle a high volume of emails, calls, and order processing.
• Liaise between customers, suppliers, and internal teams.
• Process customer orders and verify inventory and shipping docs.
• Provide order status updates and maintain documentation.
• Prepare invoices, credit memos, and supporting paperwork.
• Coordinate shipments to branches and customers.

Skills

Communication skills

Math skills

Computer proficiency

Problem solving

Multitasking

Organization

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Harcros Chemicals is an employee-owned chemical manufacturing and distribution company headquartered in Kansas City, Kansas, with over a century of industry experience. With operations across North America and a nationwide distribution network, we deliver reliable, high-quality chemical solutions to customers worldwide across industries including water treatment, agriculture, oil and gas, personal care, and more. Safety, sustainability, and exceptional service are at the core of everything we do.Position Summary:The Customer Service Representative serves as the first point of contact for Harcros, supporting both internal and external customers through various communication channels including email, phone, mail, web portals, and in-person interactions. The position focuses on delivering efficient customer service while managing order processing and communication, acting as a key liaison between customers, suppliers, and internal departments to ensure smooth operations and timely fulfillment of requests.Key Responsibilities:Handle a high volume of emails, phone calls, and sales order processing.Act as a liaison between customers and internal/external stakeholders.Process customer orders for materials or merchandise.Communicate with customers and suppliers via email, phone, and web portals.Perform general office duties (filing, ordering supplies, mail handling).Enter orders into systems, check inventory, generate shipping documents, and verify customer credit.Provide order status updates to customers.Serve as point of contact for customers, suppliers, warehouse, shipping, and freight carriers.Ensure order accuracy and attach required documentation.Prepare and process invoices and credit memos; assist with credit/payment checks.Process vendor invoices, freight bills, returns, and claims.Maintain documentation/signature files for customer order releases.Coordinate shipments to branch locations and customers.Qualifications: RequiredHigh school diploma or GED.1–3 years of related experience or equivalent combination of education and experience.Strong communication skills (written and verbal).Basic math skills (percentages, discounts, algebra concepts).Ability to problem-solve and interpret instructions.Proficiency with computers and office software.Ability to operate standard office equipment. PreferredCustomer-focused mindset.Strong multitasking ability.Excellent organization and problem-solving skills.Service-oriented attitude.Ability to work efficiently in a fast-paced environment.Work Environment:Office-based setting with moderate noise levels.Frequent interaction with internal teams and external customers.Regular use of computers and office equipment.Physical Requirements:Regularly required to sit, use hands, reach, and communicate.Occasionally required to stand, walk, or perform physical movements (stooping, kneeling, etc.)Why Join Harcros Chemicals?Employee-owned company where your contributions drive shared successCompetitive pay, bonus opportunities, and vehicle/car allowances for eligible rolesComprehensive benefits, including multiple medical plan options, disability coverage, AD&D, and life insuranceStrong retirement benefits with ESOP participation, 401(k) and Roth options, company contributions, and early vestingAccess to Lyra mental health and wellness resources for employees and dependents starting day oneSupportive, team-focused culture that values collaboration and growth10 paid holidays, including one floating holidayOpportunity to build a meaningful career with a company committed to excellence