Order Processing & Client Success Coordinator

Apogee Enterprises, Inc.; Town of Wausau, Northern (WI, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401(k) with match

Employee stock purchase plan

Paid time off

Paid holidays

Tuition reimbursement

EAP

Wellness program

Training & career progression

Job summary

Apogee Enterprises, Inc. is seeking a Client Services Coordinator I to input client orders into our database and coordinate with production to ensure timely fulfillment.

The role focuses on accurate data entry, order verification, and close communication with internal teams. Ideal candidates will have at least 1 year of customer service experience, strong numeric and MS Office skills, and the ability to manage multiple tasks with accuracy while maintaining organized records.

Qualifications

• Education: High School Diploma, required.
• Associate degree or equivalent work experience, preferred.
• Experience: Minimum of 1 year of customer service experience, preferred.
• Proficient with order entry processes and software, preferred.

Responsibilities

• Accurately inputting client orders, including material types, quantities, exposures, services, and client information, into the company's database.
• Processing incoming orders, handed off from Client Services Representative, ensuring all information is complete and accurate.
• Checking product availability, and allocating Linetec Managed Inventory when applicable, ensuring orders can be completed promptly.
• Verifying pricing and applying any applicable discounts to orders.
• Maintaining detailed and organized records of all orders and related transactions.
• Identifying and resolving issues that may arise during the order processing cycle.
• Communicating with internal teams to resolve order-related issues.
• Collaborating with production, Scheduling, and receiving to ensure smooth order processing.

Skills

Data entry

Time management

Communication

Math for pricing

Problem solving

Microsoft Office

Education

High School Diploma

Associate degree or equivalent experience

Tools

Order entry software

Job description

Apogee Enterprises, Inc. is seeking a Client Services Coordinator I to input client orders into our database and coordinate with production to ensure timely fulfillment.

The role focuses on accurate data entry, order verification, and close communication with internal teams. Ideal candidates will have at least 1 year of customer service experience, strong numeric and MS Office skills, and the ability to manage multiple tasks with accuracy while maintaining organized records.